CX Global Program Manager

IGEL • Fort Lauderdale, FL

4d

About The Position

The CX Global Program Manager serves as a strategic and operational partner to the CX Leadership team, including the Chief Customer Success Officer (CSSO). This role is responsible for driving cross-functional CX initiatives, managing strategic internal programs, supporting executive operations, and leading customer engagement initiatives that strengthen customer relationships and business outcomes. This individual will operate at the intersection of strategy, execution, communications, and operational excellence. The ideal candidate is highly organized, proactive, collaborative, and capable of managing multiple complex initiatives in a fast-paced global environment.

Requirements

• Bachelor’s degree in business, Management, Communications, or related field.
• 5+ years of experience in Program Management, Education & Learning, CX Operations, Business Operations, Strategy, or related functions.
• Experience supporting senior executives or operating in a Chief of Staff-type capacity preferred.
• Strong understanding of Customer Success and customer lifecycle management in a SaaS or enterprise technology environment.
• Proven ability to manage complex cross-functional programs in a global organization.
• Exceptional executive communication, presentation, and stakeholder management skills.
• Strong analytical and organizational skills with attention to detail.
• Ability to balance strategic thinking with operational execution.
• Experience with business reporting, dashboards, and operational planning.
• Highly collaborative with strong influence and relationship-building capabilities.

Nice To Haves

• Experience in enterprise software, SaaS, endpoint management, cloud, or digital workspace technologies.
• Familiarity with Customer Success platforms, CRM systems, and business intelligence tools.
• Experience working in high-growth or transformational business environments.

Responsibilities

• Driving cross-functional CX initiatives
• Managing strategic internal programs
• Supporting executive operations
• Leading customer engagement initiatives that strengthen customer relationships and business outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior