Global Program Manager

JLL•San Jose, CA

1d•Hybrid

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. This role is responsible for translating strategic direction into structured, executable program plans and ensuring disciplined delivery through established program management methodologies. The successful candidate will bring advanced program management capabilities, strong stakeholder management skills, and the ability to operate effectively in a matrixed, global environment.

Requirements

Bachelor's degree, or equivalent combination of education and experience
7+ years of program management experience delivering large-scale, complex initiatives
Proven ability to manage multiple workstreams, stakeholders, and dependencies in a global, matrixed environment; able to influence without authority and drive programs to completion independently
Excellent verbal and written communication skills with keen attention to detail
Adaptable and flexible in response to changing priorities and deadlines
Track record of building trusted partnerships and delivering results across diverse stakeholders
Experience with program management tools (i.e. Asana)
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Program or Project Management certification (PMP, PgMP, MSP, or equivalent)
Experience working within a PMO or enterprise delivery environment

Responsibilities

Implement standardized methodologies, tools, and governance frameworks
Ensure compliance with organizational program management standards and contribute to continuous improvement
Maintain program documentation and knowledge management systems
Support delivery of key account initiatives as determined and agreed with the Account Leadership Team and client partner
Ensure programs align with organizational strategic objectives and deliver measurable business outcomes
Coordinate cross-functional program teams, including dedicated SMEs and BI specialists, and manage resource allocation across concurrent initiatives
Develop and maintain program-level metrics, dashboards, and reporting to track progress, outcomes, and risks
Apply lessons learned and performance insights to improve current and future initiatives
Collaborate with senior leaders, business unit heads, and regional teams to understand priorities and constraints
Facilitate steering meetings, working sessions, and stakeholder reviews as needed
Coordinate cross-functional program teams, including dedicated SMEs and BI specialists, and manage resource allocation across concurrent initiatives
Develop contingency plans and escalation procedures with leadership
Support change activities to promote adoption and minimize disruption
Lead program reviews, status reporting, and decision-making forums, accommodating global time zones and regional requirements
Manage expectations and maintain clear, consistent communication across global teams and time zones
Prepare executive-ready presentations and materials outlining program status, business impacts, and recommendations
Ensure timely completion of required PMO and corporate reporting, including quarterly status updates