Sr CX Project Manager

Skyline Displays Inc. • US,

1d • Remote

About The Position

At Skyline Exhibits, we create custom exhibits, without the custom price tag inspiring people to create impactful experiences. Our ultimate focus is empowering clients to succeed. With passion for the customer experience, our team delivers a best-in-class journey for maximum trade show and event success. Since our inception in 1980, we have been recognized as a design leader in the exhibit industry, intent on creating products that help marketers exhibit more easily and efficiently. With over 100 patents, we continue aggressively developing and testing products to evolve your success on the trade show floor. Our exhibit, display and digital experience products help clients elevate their brand on the show floor.

Position Overview
The Client Experience Senior Project Manager is responsible for driving our client services team to provide exceptions values to Skyline Displays' most important clients. This role involves coordinating with multiple stakeholders to ensure successful project execution, from concept to completion. The Client Services Senior Project Manager is critical to sustaining and growing client relationships, designing and optimizing business processes, and leading solution development efforts for our highest value deep relationships clients.

Requirements

• Bachelor’s degree in business administration, marketing, or a related field
• Minimum of 2 years in a Project Manager role or similar position.
• Trade Show or Event Industry Experience required.
• Expert knowledge in project management abilities, effective communication skills, and experience in building and maintaining client relationships with a track record of retaining and growing long term connections.
• Energized, organized, detail-oriented, and able to manage multiple priorities.

Nice To Haves

• PMP or CAPM Certified is a plus.
• Experienced in using Microsoft Office programs and other relevant project management tools such as Adobe Workfront, Smartsheet, Rike or Asana preferred.

Responsibilities

• Serve as the primary point of contact for key clients, ensuring their needs are met with a focus on long-term relationship building.
• Drive retention and growth of relationship ensuring clients receive ongoing value through continuous engagement, tailored solutions, and identifying opportunities to add value and expand services.
• Lead the design, implementation, and continuous improvement of business processes that enhance client service delivery and operational efficiency.
• Lead solution development efforts for the full lifecycle of client projects, working with cross – functional teams to design and deliver customer solutions that meet client needs while ensuring adherence to Skyline’s processes and policies.
• Oversee the execution of complex client projects, ensuring they are delivered on time, within scope, and to the highest quality standards. Manage information flows, approvals and project closeout activities.
• Serve as the primary point of contact for clients, internal teams, and external partners, ensuring clear and consistent communication.
• Collaborate with internal teams to streamline processes, reduce redundancies, and optimize workflows to improve client outcomes.
• Develop and document best practices for client services, ensuring consistency and high-quality services across Skyline Displays.
• Apply best practices in project management to resolve issues, communicate solutions, and manage client expectations.
• Help gather project costs from vendors, suppliers and internal sources and create quote documents. Liaise with internal teams and client to drive quote approval process.
• Facilitate invoicing with commercial team, key account managers and finance.
• Oversee a portfolio of clients, ensuring that project solutions are aligned with client needs and risk management strategies.
• Review, redline, and support the development of fabrication drawings as needed.
• Be willing to travel as required for project fulfillment.
• Serves as the go-to expert on all company processes related to client services, ensuring they are followed and optimized for efficiency. Provide training and support to other departments on client services processes, ensuring a unified approach to client management.
• Manage multiple complex projects simultaneously, prioritizing tasks, maintaining quality, and staying within budget.
• Willing to challenge the status quo.
• Monitor and develop novice and beginner client experience team members, fostering a culture of continuous learning and professional growth.

Benefits

• We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior