CX Project Manager

Skyline Displays Inc. • US,

1d • Remote

About The Position

The Client Experience Project Manager is responsible for proactively managing relationships and ensuring the delivery of high-quality services to Skyline Displays clients. This role takes increased responsibility in process management, client engagement, and team collaboration for projects from start to finish. The Client Experience Project Manager is part of the Client Experience team supporting the execution of strategies that sustain client satisfaction and drive business growth and revenue realization.

Requirements

• Bachelor’s degree in business administration, marketing, or related field.
• Minimum of 1 year in a Project Coordination role or similar position.
• Strong organizational and time management skills, effective communication and interpersonal skills, and experience in establishing client relationships.
• Proficiency in Microsoft Office and familiarity with project management tools are essential.

Nice To Haves

• Experience in using project management tools such as Adobe Workfront, Smartsheet, Rike or Asana preferred.
• Competent understanding of industry practices, including reading and interpreting construction drawings, setup prints, and translating design models into actionable plans.
• Opportunistically cross-sell and upsell Skyline products and services.

Responsibilities

• Serve as the primary contact for a portfolio of mid-level clients managing their needs and expectations throughout the project lifecycle.
• Oversee the execution of client projects from start to finish, ensuring they are delivered on time, within budget, and to client specifications at the highest quality.
• Maintain regular communication with clients, addressing their inquiries, providing updates, and ensuring overall client satisfaction.
• Collaborate with Sales, Account Management, and Operations teams to resolve any process bottlenecks, ensuring smooth operations and adherence to timelines.
• Contribute to the development and refinement of documentation, ensuring clarity and accessibility for the team and ensure that all project documentation is up-to-date and accurately reflects the status of each project.
• Monitor project progress and proactively address any issues that arise, keeping internal teams informed, and applying best practices to resolve issues. Ability to provide creative and corrective solutions to problems
• Help gather project costs from vendors, suppliers and internal sources and create quote documents. Liaise with internal teams and client to drive quote approval process
• Facilitate invoicing with commercial team, key account managers and finance
• Assist in preparing project proposals, estimates, and manage project remaining within budget and maintaining P&L documentation. Manage information flows, approvals and project closeout activities
• Act as a point of escalation for client issues, resolving them in a manner that maintains positive client relationships. Manage customer expectations to deliver a high level of customer service, managing relationships and communication with all key stakeholders
• Identify client change orders and manage internal teams and process handoffs to execute change orders on schedule, including creation of change order documentation
• Prepare and manage and invoice exhibit storage fees, prep in/out fees, and I&D supervision. Monitor late exhibit returns and follow-up. Quote and apply freight accordingly to all orders.
• Be willing to travel as required for project fulfillment.
• Prepare and present regular reports on client satisfaction, project outcomes, and service performance to the team.
• Analyze client feedback and project results to identify areas for improvement and contribute to the continuous enhancement of the client services team.
• Continue to enhance skills in client services, sales, business, and marketing.

Benefits

• We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level