CX Director of Program Management

Digital Asset • ,

1d • Onsite

About The Position

The Digital Asset Client Experience (“CX”) Team works with enterprise clients to enable financial institutions and organizations to bring efficient, modern and scalable Daml based solutions for multi-party workflows onto the Canton Network. CX Team members provide advisory services to a large and diverse set of clients, and are involved in the end-to-end client relationship from pre-sales and business development, requirements and solution design, through to software delivery and implementation.

The CX Director of Program Management is a role that provides thought leadership in how to deliver complex software projects using industry best practices and deep personal experience. These individuals are able to help grow those around them in understanding both the what and why of good program governance as well as provide hands-on assistance to ensure discipline in project management creates a strong foundation to drive future project success. They are comfortable with facing off to executive leadership and can work with a client to provide sound advice confidently.

Requirements

• At least 15 years experience in delivering large software projects successfully.
• Hands on experience (and preferably certification) across agile, waterfall, and Prince2 methodologies.
• Deep understanding of audit and governance approaches, and strategies for how they can be implemented efficiently and effectively within a project for minimal impact to delivery teams.
• Knowledge of ISO standards and frameworks for risk and change management and how they can positively impact large programs of work.
• Understands and appreciates the concerns of an engineering team. Comes from a deep experience in software development, either from being in the engineering space themselves or from extensive experience in managing engineering teams.
• Ability to write code/scripts/macros to facilitate automation of tasks to achieve desired outcomes (experience with the Google App suite preferred).
• Demonstrated leadership experience with the ability to set strategy and influence and guide others to positive outcomes and achieving goals.

Responsibilities

• Working within client environments and according to client delivery methodologies to ensure quality of project delivery and sound governance of all facets of a project with appropriate audit trails including required artifacts, appropriate stage gates and sound process.
• Hands-on support of more junior project managers to upskill and foster sound project management capability within CX.
• Facilitate excellent transparency and data quality across all projects, stemming from servant leadership support to project managers within delivery teams.
• Familiarity with project management tools administration (such as Jira) to administer and reduce friction for development teams in following a good delivery process.
• Able to oversee multiple client deliveries and see gaps in management practices to ensure solid governance and process are followed across all client engagements.
• Documenting best practices and CX approaches when working with clients as to how to deliver projects successfully across all aspects of project management. This includes input into legal agreements in order to position CX approaches for best practice with clients up-front.
• An operational understanding of organisational processes, and how to track, report and optimise department processes and procedures.

Benefits

• Health and insurance benefits vary by region to ensure local relevance and compliance, and may include medical, dental, and vision coverage.
• family-friendly benefits
• flexible work arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed