Sr. Customer Success Solutions Architect (Remote)

Cisco•San Jose, CA

3d•Remote

About The Position

Isovalent, now part of Cisco, builds open-source software and enterprise solutions for networking, security, and observability in modern infrastructure. Its engineering team also builds Cisco Hypershield, and Customer Success Architects work alongside those engineers. The Customer Success Architect team is a distributed group of experts in data-center networking, segmentation, and security. In this role, you will help customers turn their investment in Cisco Hypershield and Cisco Nexus N9300 Series Smart Switches into deployed, adopted data-center solutions. You will own customer journeys from onboarding through expansion, guiding customers across the NetOps and NetSecOps boundary where NX-OS manages the network fabric and Hypershield governs security policy enforced on the switch. You will serve as a trusted advisor, applying networking and segmentation expertise to help customers run reliable production workloads. The role involves close collaboration with engineering, support, partners, product, and marketing, as well as coaching customers and clearly explaining solutions and tradeoffs. This is a remote role open to candidates anywhere in the USA. The application window is expected to close on 12/27/2026.

Requirements

Bachelor’s degree and 8+ years of related experience, or a master’s degree and 6+ years of related experience, or a PhD and 3+ years of related experience.
Production experience with Cisco Nexus/NX-OS, including L3 routing, VRFs, and fabric operations; equivalent experience with another major vendor is accepted.
Customer-facing experience as a solutions advisor, customer success manager, professional services consultant, or sales engineer, with responsibility for the technical relationship and outcomes.
Professional experience with enterprise virtualization and VM/appliance deployment, including guiding and troubleshooting hypervisor-based installations such as VMware vSphere, Nutanix AHV, Proxmox, or similar.
Production experience with Linux systems, including troubleshooting.

Nice To Haves

Experience onboarding and deploying solutions into customer production environments, including guiding customers’ teams through the work.
VXLAN EVPN fabric knowledge and understanding of the Smart Switch’s role in top-of-rack, zone segmentation, and data-center interconnect deployments.
Knowledge of network segmentation and firewall policy design.
Familiarity with the NetOps/NetSecOps operating split in data-center security.
Operational Kubernetes familiarity, including YAML-based configuration, with sufficient depth to deploy and tailor a Kubernetes-based platform installation to a customer’s environment.
CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certification.
NX-OS automation and APIs, including NX-API, NETCONF/RESTCONF, gNMI, and Ansible, as well as REST API-based policy automation; Nexus Dashboard experience is a strong plus.

Responsibilities

Own onboarding and adoption for assigned accounts, from initial deployment of N9300 Smart Switches and Hypershield through confident, expanding production use.
Guide customers through Hypershield controller design and deployment, coordinating teams implementing it across virtualization environments and the on-premises control plane.
Help customers design policies and launch production use cases, including top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect.
Build technical relationships with NetOps and NetSecOps stakeholders as a trusted advisor.
Run workshops and enablement sessions to accelerate customer adoption.
Identify and remove adoption blockers, working with engineering and support to escalate and resolve customer issues.
Create reusable customer-success materials, including training materials, reference architectures, and documentation that help customers deploy and operate reliably in production.
Coordinate with engineering, support, partners, product, and marketing to address customer needs.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Paid holidays
Floating holiday for non-exempt employees
Paid birthday day off
Paid year-end holiday shutdown
Paid personal wellness days
Paid vacation or flexible vacation time off, depending on employee classification
Paid sick time
Additional paid time away may be requested for critical or emergency family issues
Optional paid volunteer days
Annual bonuses for eligible non-sales employees
Potential grants of Cisco restricted stock units, subject to eligibility and vesting conditions