Sr. Customer Success Solutions Architect (Remote)
About The Position
Isovalent, now part of Cisco, builds open-source software and enterprise solutions for networking, security, and observability in modern infrastructure. The Customer Success Architect team works directly with engineering and supports customers using Cisco Hypershield and Cisco Nexus N9300 Series Smart Switches. The Sr. Customer Success Solutions Architect owns the customer journey from onboarding through expansion, helping customers deploy the N9300 Smart Switches and Hypershield and adopt them in production. The role guides customers across NetOps and NetSecOps, including the relationship between NX-OS network-fabric management and Hypershield security policies enforced on the switch. As a trusted advisor, the architect works with customer stakeholders and Cisco and Isovalent teams to resolve issues, communicate technical concepts and tradeoffs, and help customers run reliable production workloads.
Requirements
- Bachelor’s degree and 8+ years of related experience, Master’s degree and 6+ years of related experience, or PhD and 3+ years of related experience.
- Production experience with Cisco Nexus/NX-OS, including L3 routing, VRFs, and fabric operations; equivalent experience with another major vendor is accepted.
- Customer-facing experience as a solutions advisor, CSM, professional services consultant, or sales engineer, owning the technical relationship and outcomes.
- Professional experience with enterprise virtualization and VM/appliance deployment, including guiding and troubleshooting a hypervisor-based installation such as VMware vSphere, Nutanix AHV, or Proxmox.
- Production experience with Linux systems, including troubleshooting.
Nice To Haves
- Experience onboarding and deploying solutions into customer production environments, including guiding the customer's team through the work.
- VXLAN EVPN fabric knowledge and understanding of the Smart Switch's role in top-of-rack, zone segmentation, and data-center interconnect.
- Network segmentation and firewall policy design experience.
- Familiarity with the NetOps/NetSecOps operating split in data-center security.
- Operational Kubernetes familiarity, including YAML-based configuration, sufficient to deploy and tailor a Kubernetes-based platform installation to a customer's environment.
- CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certification.
- NX-OS automation and APIs, including NX-API, NETCONF/RESTCONF, gNMI, or Ansible, and REST API-based policy automation; Nexus Dashboard experience is a strong plus.
Responsibilities
- Own the onboarding and adoption journey for assigned accounts, from initial N9300 Smart Switches and Hypershield deployment through confident, expanding production use.
- Guide customers through Hypershield controller design and deployment, coordinating teams implementing it across virtualization environments and the on-premises control plane.
- Help customers design policy and establish production use cases, including top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect.
- Build technical relationships with NetOps and NetSecOps stakeholders as a trusted advisor, and conduct workshops and enablement sessions to accelerate adoption.
- Identify and remove adoption blockers, working with engineering and support to escalate and resolve customer issues.
- Create reusable customer-success assets, including training materials, reference architectures, and documentation for reliable production deployment and operation.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with Cisco matching contribution.
- Paid parental leave.
- Short- and long-term disability coverage.
- Basic life insurance.
- Cisco restricted stock unit grants may be available, subject to eligibility and vesting conditions.
- Paid holidays and, for non-exempt employees, a floating holiday.
- Birthday day off, year-end holiday shutdown, and paid personal wellness days.
- Vacation time: non-exempt employees receive 16 days per full calendar year; exempt employees participate in a flexible vacation time-off program with no defined usage limit, subject to availability and business limitations.
- Sick time, including 80 hours provided on hire and each January 1, with up to 80 unused hours carried forward.
- Additional paid time away may be requested for critical or emergency family issues.
- Optional 10 paid volunteer days per full calendar year.
- Annual bonuses for non-sales roles, subject to Cisco policies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
