Sr. CRM Account Executive - Business Services

ServiceNow•New York, NY

18h

About The Position

The Sr. CRM Account Executive - Business Services will drive market success for ServiceNow's CRM and Customer Workflow solutions. Built on ServiceNow's AI-powered platform, these solutions help organizations unify customer-facing processes, streamline workflows, and deliver exceptional customer experiences through a single system of action. The role owns the full sales cycle for CRM and Customer Workflow opportunities in a designated territory. It develops territory and account plans, builds executive relationships across customer service, operations, field service, sales, and IT, and leads complex sales cycles by connecting customer priorities to ServiceNow solutions. The Account Executive works with internal teams to generate pipeline, expand ServiceNow's footprint, demonstrate business value and ROI, and achieve revenue objectives. Travel of 30–50% is required.

Requirements

Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
7+ years of knowledge on return on investment of specialty solutions area to lead solution wins.
Experience as an Account Executive or in an alternative sales or customer service role.
Understanding of business sales processes.
Ability to travel 30–50%.

Responsibilities

Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.
Develop and execute territory and account plans to identify, qualify, and close new business opportunities.
Build executive-level relationships across customer service, operations, field service, sales, and IT.
Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.
Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.
Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.
Drive pipeline generation through strategic prospecting, territory planning, and account engagement.
Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.
Collaborate across internal teams to deliver a seamless customer experience and achieve revenue objectives.
Champion diversity and belonging to contribute to an open and inclusive environment.