Sr. CRM Account Executive - Business Services

ServiceNow•New York, NY

8h•$139,400 - $230,000

About The Position

The Sr. CRM Account Executive - Business Services will drive market success for ServiceNow's CRM and Customer Workflow solutions. Built on ServiceNow's AI-powered platform, these solutions help organizations unify customer-facing processes, streamline workflows, and deliver exceptional customer experiences through a single system of action. The role owns the full sales cycle for CRM and Customer Workflow opportunities within a designated territory, develops territory and account plans, builds executive relationships across business functions, and collaborates with internal teams to achieve customer outcomes and revenue objectives. The role also identifies opportunities to expand ServiceNow's footprint through workflow modernization and digital transformation initiatives. Travel required: 30–50%.

Requirements

Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of knowledge on return on investment of specialty solutions area to lead solution wins.
Experience as an AE or in an alternative sales/customer service role.
Understanding of business sales processes.

Responsibilities

Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.
Develop and execute territory and account plans to identify, qualify, and close new business opportunities.
Build executive-level relationships across customer service, operations, field service, sales, and IT leaders.
Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.
Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.
Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.
Drive pipeline generation through strategic prospecting, territory planning, and account engagement.
Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.
Collaborate across internal teams to deliver a seamless customer experience and achieve revenue objectives.
Champion diversity and belonging to contribute to an open and inclusive environment.