Sr CRM Account Executive - Federal Civilian

ServiceNow•Washington, DC

1h•$139,400 - $188,000

About The Position

ServiceNow is seeking a seasoned Federal CRM Account Executive to grow adoption of its CRM and AI-powered workflow solutions across federal civilian agencies. The role focuses on positioning ServiceNow’s Now Platform as a foundation for digital transformation and mission-critical, citizen-facing processes, including benefits and grants management, constituent inquiries, case management, and service delivery. The Senior Account Executive will develop and execute territory strategy across DOT, GSA, USDA, and Education; find and qualify CRM and AI opportunities; and close new business and expand existing CRM footprints. The role partners with account teams, systems integrators, resellers, and Solution Consultants, while also coaching and enabling Account Executives and Sales Development teams. Travel is required 30–50%.

Requirements

Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
7+ years of knowledge of enterprise software and/or a specialty solutions area to lead solution wins.
Experience as a new-logo hunter, Senior Account Executive, or Senior Solutions Sales Executive for U.S. federal agencies.
Understanding of business sales processes.

Responsibilities

Develop and execute a territory strategy across DOT, GSA, USDA, and Education, focusing on citizen experience, intelligent service operations, and program delivery.
Provide agency-specific input during account planning so target accounts and use cases align with the mission ROI of AI-driven CRM solutions.
Prospect and grow pipeline in greenfield agency programs and expand existing CRM footprints through consultative selling.
Lead Executive Briefings, Discovery Workshops, and Use Case Pilots.
Partner with account teams, systems integrators, and resellers to close net-new opportunities that improve program efficiency and citizen experience.
Serve as the primary federal CRM expert within the territory and work with Solution Consultants and core account teams to drive front-office transformation.
Lead net-new opportunities while enabling Account Executives and Sales Development teams to identify, qualify, and accelerate CRM opportunities across agency accounts.