Sr. Credit Analyst

Red Wing Shoe Company•Red Wing, MN

About The Position

The Sr. Credit Analyst performs global credit functions, including underwriting customer accounts, collecting open receivables, and resolving account discrepancies and billing concerns. The role maintains strong relationships with customers and internal customer experience and sales teams, while supporting consistent customer and employee experiences across the Credit team. The position manages a global portfolio of approximately 1,000 customer accounts, aiming to keep accounts more than 60 days past due below 5%. It evaluates new credit applications and credit limits, monitors credit risk and payment trends, handles collections and credit holds, and supports order-to-cash processes, reporting, system implementations, and training.

Requirements

Minimum 3–5 years of related experience.
Strong leadership skills.
Strong customer service focus in day-to-day interactions with customers and internal teams.
Strong organization and critical-thinking skills.
Proficiency in Excel and other Microsoft Office applications.
Knowledge of basic accounting principles and a mathematical background.
Strong written and verbal communication skills.
An analytical approach to problem-solving, including using data to research and report.
Ability to prioritize and multitask, display initiative, and work independently and as part of a team.

Nice To Haves

Four-year degree in accounting, business, finance, or a related field.
NACM Certification.

Responsibilities

Drive a standard customer and employee experience across the Credit team.
Implement and drive process improvements across the order-to-cash team.
Prepare and report key department metrics.
Assist with system upgrades and implementations.
Standardize customer communications and negotiations.
Provide team and new-dealer training.
Manage a global customer portfolio of approximately 1,000 accounts while maintaining a rate of less than 5% of accounts over 60 days past due.
Research, prepare, and approve credit processing to customer accounts.
Release orders, place accounts on credit hold due to non-payment, and process cash-in-advance orders.
Propose bad-debt write-offs.
Follow up on past-due balances and manage cash-in-advance accounts.
Partner with Sales and Customer Experience teams to ensure customer inquiries are answered and resolved promptly.
Submit seriously delinquent accounts to third-party collection agencies for resolution.
Manage bankruptcy filings and reporting.
Support EDI and integrated receivables functionality where necessary.
Review and approve or deny new credit applications based on creditworthiness, including analysis of financial statements, D&B reporting, and customer payment references.
Manage customer credit limits based on creditworthiness, payment trends, and risk factors.
Perform credit reviews based on credit risk factors.
Research, resolve, or escalate billing discrepancies.
Process monthly statements and interest invoices.