Sr. Content Designer

Felix

1d • Remote

About The Position

Felix is a digital healthcare company founded in 2019 that provides online treatment, prescription delivery, and ongoing care to Canadians. The Senior Content Designer will help shape communications with patients throughout their healthcare journey as a member of Felix’s R&D organization. Working with product managers, designers, lifecycle marketers, and clinical and marketing teams, the role turns complex healthcare information into clear, approachable language and creates a cohesive story across product experiences and patient communications.

This is a hands-on role combining content strategy with substantial writing and editing. The Senior Content Designer will develop and test messaging, write across product and communication channels, apply and evolve the Felix voice, and take work from concept through review, delivery, and iteration. As Felix’s first content design hire, this person will also build the practice from the ground up, developing practical guidelines, tools, processes, and AI-powered approaches to help teams create high-quality, on-brand content at scale.

Requirements

• At least 5 years of relevant experience in content design, UX writing, or copywriting for a consumer-facing digital product or service.
• A strong portfolio demonstrating hands-on writing across product experiences and customer communications, as well as the strategic thinking behind the work.
• Excellent writing and editing skills, with the ability to make complex information clear, concise, and human.
• Strong editorial judgment and attention to detail, with high standards for accuracy, grammar, and consistency.
• Experience with AI writing tools, including crafting prompts, developing voice and channel guidelines, and evaluating outputs for quality and consistency.
• Ability to explain thinking, collaborate across disciplines, and manage competing priorities in a fast-paced startup environment.
• Resourcefulness and initiative to deliver work and build the content design practice from the ground up.

Nice To Haves

• Enthusiasm for exploring new ways to use AI in content design.
• Excitement about being Felix’s first content design hire.

Responsibilities

• Shape patient communications throughout the healthcare journey by identifying what patients need to know and making next steps clear.
• Develop and test messaging and positioning concepts, using data and patient feedback to refine the approach.
• Write copy for product experiences, emails, push notifications, and other channels, including onboarding, ongoing care, and re-engagement.
• Collaborate with product managers, designers, and lifecycle marketers to connect product experiences with patient communications and create a consistent story.
• Translate complex healthcare information into approachable language, partnering with clinical and marketing teams to ensure accuracy and consistency.
• Apply and evolve the Felix voice, adapting tone to context while bringing warmth and clarity to potentially unfamiliar or overwhelming moments.
• Take work from early concepts through writing, review, delivery, and iteration; explain the rationale and incorporate feedback.
• Develop practical guidelines, tools, and processes, including AI-powered approaches, that help teams produce high-quality, on-brand content independently and at scale.
• Strengthen writing across the company through feedback, coaching, and critique.

Benefits

• Full medical, dental, and vision benefits.
• Maternity/paternity policy.
• Four weeks of vacation: three weeks to use anytime and one week during the holidays.
• Competitive compensation.
• Stock option grant.
• Remote-first work from anywhere in Canada.
• Professional development opportunities and close work with founders and the senior leadership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed