Sr. Consultant, Professional Services

ScienceLogic•Reston, VA

2d•Hybrid

About The Position

ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale. We’re accelerating digital transformation through the power of automation, AI, and analytics — giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence. We're targeting candidates located anywhere in the greater DMV area, from western Fairfax County (Reston/Chantilly) through Washington, D.C., and into nearby Maryland (e.g., College Park), who can easily support customer engagements throughout the region. ScienceLogic is looking for a TS/SCI Cleared Professional Services Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on.

Requirements

10+ years supporting Federal customers
Active TS/SCI clearance with ability to successfully complete a CI Poly
7+ years with enterprise infrastructure monitoring, network management, or application performance platforms
5+ years of hands-on Linux administration/support experience
Strong enterprise infrastructure knowledge across Linux/Unix and Windows environments
Experience implementing and troubleshooting enterprise monitoring/network management solutions
Hands-on experience with SNMP, MIBs, traps and Syslog
Experience with MySQL and scripting/automation (PowerShell, Python, Bash or similar)
Strong customer-facing, troubleshooting, communication and consultative skills
Ability to work independently, lead customer engagements and manage competing priorities
Bachelor's degree in Computer Science, Engineering or related field

Nice To Haves

Experience with ScienceLogic/EM7, SolarWinds, NetCool/Tivoli, Nagios, HP OpenView or similar EMS/NMS platforms
Experience with REST/integrations, WMI, XML/SOAP and Linux scripting
ServiceNow, PagerDuty or other ITSM integration experience
PHP and/or Python experience

Responsibilities

Serve as the primary onsite technical consultant and trusted advisor for a ScienceLogic Public Sector customer.
Lead hands-on installation, configuration, integration, and troubleshooting of ScienceLogic solutions.
Partner with customer technical and management teams to provide technical guidance, problem resolution, and implementation support.
Act as the voice of the customer internally, advocating for issue resolution, product enhancements, and future needs.
Maintain accurate project, customer communication, and technical documentation in ticketing and knowledge management systems.
Support customer security, ATO, audit, and change-management processes while following Professional Services best practices.

Benefits

Comprehensive medical, dental and vision plans.
401(k) plan with employer match.
Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
5-year Service Milestone Sabbatical.
Paid parental leave.
Generous employee referral bonus program.
Pet insurance.
HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
The opportunity to learn and develop from some of the best and brightest minds in the industry!