Professional Services Consultant - EPM

Palo Alto Networks•Boston, MA

8d•Remote

About The Position

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Requirements

Bachelor's degree in computer science, Information Security, or a similar discipline
2 or more years of experience in a technical role deploying Endpoint enterprise software
2 or more years of experience in a technology implementation or consulting role
An understanding of networking, systems administration, and information security
Experience with Windows, NIX and macOS operating systems
Well-organized with the ability to manage multiple projects, schedule meetings, work independently, and have strong verbal and written skills.
Demonstrable knowledge of Information Security and Network Architecture concepts including OIDC, SAML, HTTPS, and UAC
Be a creative problem solver with out-of-the-box thinking in critical situations
Ability to keep track of independent tasks and ensure accurate completion
MS AD knowledge is required

Nice To Haves

Previous experience with Palo Alto Networks’s solutions, cloud workloads and endpoint management are preferred
AAD experience is preferred
REST API, JavaScript and PowerShell scripting experience is preferred

Responsibilities

Lead complex enterprise deployments of the Idira EPM solution through deployment, configuration, and management
Design and architect EPM rollout to meet customer security requirements
Advise customers on how to satisfy business requirements with EPM polices
Demonstrate a strong understanding of enterprise endpoint and privileged management
Develop and maintain positive and productive customer relationships
Broker communications between customer and Palo Alto Networks’s internal teams
Resolve customer escalations while maintaining correct expectations and ensuring customer satisfaction
Assist with initial drafts of design, architecture, and planning documentation