Consultant, Professional Services

ScienceLogic

2d • Hybrid

About The Position

ScienceLogic is seeking a Professional Services Consultant to serve as a primary technical interface and subject matter expert for customers using the ScienceLogic product suite. This role combines hands-on implementation expertise with consultative guidance. The consultant partners with customer technical and management stakeholders to understand needs, translate requirements into reliable solutions, resolve complex issues, and deliver a strong customer experience across remote and onsite engagements.

Requirements

• U.S. citizenship and at least six years of experience supporting Federal customers.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Strong enterprise infrastructure and systems administration experience across Windows and Unix/Linux environments, including at least two years of hands-on Linux experience.
• At least four years of experience supporting or implementing enterprise infrastructure monitoring, network management, or application performance solutions such as ScienceLogic/EM7, SolarWinds, IBM Netcool/Tivoli, Nagios, HP OpenView, or comparable platforms.
• At least two years of experience with SNMP, including MIB architecture, traps, and/or Syslog alert configuration.
• Experience with MySQL databases and scripting or automation using technologies such as PowerShell, Bash/Linux scripting, Python, or PHP.
• Knowledge of enterprise integration technologies, including WMI and XML/SOAP.
• Strong troubleshooting, customer-facing, written, and verbal communication skills, with the ability to work independently and collaboratively.

Nice To Haves

• Experience integrating enterprise monitoring solutions with ServiceNow, PagerDuty, or other IT service management platforms.
• An active Secret or Top Secret security clearance.

Responsibilities

• Serve as a trusted technical consultant and subject matter expert, providing guidance on the ScienceLogic product suite.
• Lead hands-on installation, configuration, implementation, integration, and troubleshooting of ScienceLogic solutions.
• Partner with customer technical and management teams to understand business and technical needs, resolve issues, and provide clear technical direction.
• Act as the internal customer advocate by driving problem resolution and communicating product feedback and future needs.
• Independently manage competing customer priorities, commitments, and project timelines while collaborating effectively with internal teams.
• Create and maintain accurate project and technical documentation, including ticket activity and knowledge-base content.
• Support customer IT, security, Authority to Operate (ATO), audit, and change-management processes while following Professional Services standards and best practices.
• Deliver high-quality consulting services remotely and onsite as customer engagements require, with a consistent focus on professionalism and customer satisfaction.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior