Senior Professional Services Consultant

CAI World-Wide

1d•Remote

About The Position

CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers to transform performance through a connected, AI-assisted ecosystem that delivers visibility, control, and continuous improvement. We bring the deep operational expertise and enterprise infrastructure to be a true long-term performance partner. With 6,200+ active customers worldwide and a market-leading position in every vertical we serve, CAI combines 45+ years of industry expertise with modern AI-driven execution - helping businesses move faster, operate smarter, and perform at their peak. We work across 15+ industries and 10+ countries, guided by three values built into our name: Candor, Accountability, and Impact. CAI Business Units and the Markets We Serve CAI Software is organized into three business units: Graphic Communications, Process Manufacturing, and Discrete Manufacturing - aligned to the industries we serve. This structure keeps our teams close to customer needs while operating with the scale and support of a global software company. Graphic Communications This role is part of our Graphic Communications business unit, which serves the global print and packaging industry with ERP and production software designed for commercial printers, packaging manufacturers, promotional and transactional print providers, sign and display manufacturers, and in-plant operations. Our solutions accelerate performance by improving operational visibility, production efficiency, and profitability in complex, high-volume environments. About the Role CAI is seeking a Professional Services Consultant to join our EMEA team. This is a remote position, and the successful candidate may be based anywhere in the UK, France, Belgium, the Netherlands or Germany. We're looking for a motivated, ambitious professional who is comfortable with occasional travel to customer sites across Europe, Scandinavia, Africa and the Middle East to provide implementation support and consultancy.

Requirements

Fluency in both Verbal and Written Communication in English and French
Troubleshoot server and system issues
Strong knowledge of Windows server environments, including services, configuration and connectivity
Support installations, upgrades and integrations
Experience with Crystal Reports
SQL Server knowledge, including writing SELECT and UPDATE scripts
Ability to configure and troubleshoot Windows IIS

Nice To Haves

Experience in the print industry is a plus, but not essential
Positive attitude and a consistently professional demeanour
Able to clearly define objectives and lead internal and external teams to achieve them
Strong organisational skills, goal-oriented, and able to multitask in a fast-paced environment
Strong interpersonal and time-management skills
Able to work independently and cohesively within a remote team
Flexible approach to scheduling, managing multiple competing priorities
Self-directed and self-motivated
Genuine interest in working directly with clients, with the ability to build and maintain relationships
Strong problem-solving skills, with ownership of issues through to resolution
Good commercial awareness, able to identify and act on billing opportunities
Excellent verbal and written communication skills

Responsibilities

Lead individual implementation, upgrade and installation projects to a successful conclusion, in accordance with CAI's methodology
Provide post-go-live support and ongoing consultancy to our customer base
Partner with colleagues across all business areas to ensure an excellent customer experience
Mentor and provide application training to colleagues and new hires
Maintain a high standard of personal administration
Participate in team-based activities
Provide regular status and activity reports according to company practice
Learn CAI's products in order to deliver training and consultancy effectively