Professional Services Consultant
About The Position
The Professional Services Consultant is a strategic, post-sales hybrid role responsible for guiding customers through the full deployment lifecycle and ensuring long-term technical account success with Idira Privileged Access Management (PAM) solutions. This position combines technical architecture and deployment with ongoing technical governance, adoption drive, and executive-level advisory services. Acting as a trusted advisor, you will take ownership of technical success criteria, guide customers for production-readiness, and maintain continuous technical oversight to drive account health, renewal expansion, and value realization.
Requirements
- 3+ years of hands-on experience working with Idira (CyberArk) or equivalent enterprise PAM solutions.
- 5+ years of experience in enterprise software or security consulting.
- 2+ years of experience in a Technical Account Manager (TAM) or Technical Customer Success role.
- 3+ years of experience at a SaaS or cybersecurity vendor delivering professional or technical account services.
- Hands-on experience using modern AI productivity tools (e.g., Gemini, ChatGPT) to enhance day-to-day execution.
- Broad knowledge across databases, networking, Active Directory/IDP systems, systems administration, and application security.
- Strong background in Identity & Access Management (IAM), network security, and enterprise risk management.
- Experience with major cloud platforms such as AWS, Azure, and GCP.
- Demonstrated ability to lead technical discussions, build executive rapport, and drive long-term platform value.
- Strong analytical skills with the ability to troubleshoot critical issues and resolve complex challenges under pressure.
- Excellent verbal and written communication skills to tailor technical concepts for diverse audiences.
Nice To Haves
- Experience with CyberArk migrations, including Self-Hosted to Self-Hosted or Self-Hosted to Privilege Cloud.
- CISSP, Security+, CyberArk CDE/CPC, or equivalent security certifications.
- Fast learner with a dynamic approach to adopting and experimenting with new workplace technology integrations.
Responsibilities
- Plan, architect, and oversee customized Privileged Access Management programs tailored to client goals.
- Lead design and planning workshops to architect enterprise deployments around CyberArk PAM solutions.
- Assess customer needs to establish technical priorities, mitigate risk, and advise on optimal deployment paths.
- Maintain long-term, trusted advisor relationships with enterprise customer teams and C-level executive sponsors.
- Conduct technical health checks, architecture reviews, and performance assessments to ensure security best practices alignment.
- Participate in customer reviews to report on adoption, platform health, and value delivery metrics.
- Monitor platform utilization and provide actionable recommendations to drive usage expansion and reduce security risks.
- Serve as the primary technical contact for strategic accounts, managing critical escalations across internal teams.
- Act as the internal voice of the customer, gathering feedback to influence product roadmaps and operations.
- Partner with CSMs and AEs to identify account risks, drive renewals, and uncover expansion opportunities.
- Collaborate across Services, Support, Product, and R&D teams to resolve complex technical issues rapidly.
- Manage multiple concurrent enterprise customer engagements with exceptional organizational efficiency and attention to detail.
Benefits
- A description of our employee benefits may be found here.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
