Professional Services Consultant (USHC)

AlayaCare

17h•Remote

About The Position

The Professional Services Consultant plays a critical, customer-facing and internal role that enables the growth of professional services. In this role, you will be responsible for the successful delivery and execution of professional services-led implementations and projects. You will lead customer and internal stakeholders, apply subject matter expertise in the AlayaCare platform and the home care industry, and help customers achieve value through high-quality project deliverables. This position will focus on customers located in the United States, with a focus on homecare.

Requirements

5+ years of relevant professional experience.
Bachelor’s Degree (B.Sc., B.Comm., or equivalent).
3+ years of experience in SaaS consulting and/or health care implementations.
2+ years of experience leading complex internal and external engagements, including functional and cross-functional teams.
Demonstrated passion for understanding customer business goals and challenges.
Ability to communicate effectively with customer leadership.
Proven ability to recognize and clearly articulate complex project-related problems.
Deep expertise in the AlayaCare platform and/or relevant functional areas.
Willingness and ability to travel and work weekends as required (go-lives are scheduled for weekends).

Responsibilities

Lead project teams through requirements gathering, workflow design, configuration, reporting, testing, and user training.
Serve as a trusted advisor to customers, addressing issues as they arise and escalating to the Project Manager when scope, timeline, or budget may be impacted.
Support customers through digital transformation across all aspects of their home care operations.
Partner with Account Managers to ensure a smooth transition for customers exiting the stabilization phase of their customer journey.
Contribute to the development of repeatable professional services offerings and packages.
Deliver data-driven consulting recommendations based on industry and segment best practices.
Develop customer testing and training plans, iterate on AlayaCare best practices, and support execution of the Professional Services Delivery Model.
Identify new Professional Services opportunities with existing customers and collaborate with senior team members to define and present proposals.
Support Implementation Specialists in learning the product and market and in delivering quality engagements.
Provide input into the development of new professional services offerings.
Offer ongoing coaching to Implementation Specialists on assigned projects, including documenting feedback for their managers.
Maintain up-to-date knowledge of and compliance with internal processes and procedures.
Perform other job-related duties as assigned.