Sr Consultant, BU Continuous Improvement

TIAA • Frisco, TX

1d • $87,000 - $120,000 • Onsite

About The Position

The Business Continuous Improvement Management role facilitates improvement projects from initial research and assessment through transition and implementation. Working under limited supervision, the role partners with functional teams across the organization to identify and execute strategies that enhance operations. It also uses metrics to measure the impact of implemented process improvements.

The role conducts process-improvement analyses, implements complex process enhancements, reviews business diagnostics to identify and prioritize value-creation projects, and helps ensure smooth transitions to new programs and solutions. It works with stakeholders at all organizational levels and coaches and mentors lower-level professionals.

Requirements

• At least 3 years of experience in process improvement, operations, management consulting, or a related discipline.
• At least 3 years of experience working autonomously, managing complex workstreams, tracking and reporting metrics, and presenting results to senior and executive leadership.
• At least 3 years of experience applying process-improvement and change-management methodologies, including Lean principles and root cause analysis.
• Proficiency in Microsoft Office products, including Excel, Word, PowerPoint, and Visio, with the ability to build executive-ready presentations and data visualizations.
• SAFe certification (such as SAFe Agilist, SAFe Practitioner, or SAFe Scrum Master), an equivalent certification, or substantial demonstrable experience leading or supporting delivery within SAFe or another scaled Agile framework.
• Lean Six Sigma Green Belt or Black Belt certification, or equivalent applied experience leading data-driven process-improvement initiatives using Six Sigma methodologies.
• University degree preferred.

Nice To Haves

• Experience or knowledge working with Agentic AI technologies.
• Experience translating complex data and process findings into clear, actionable recommendations for stakeholders and executive audiences.
• Experience collaborating with IT partners to define and shape requirements-development strategy and own prioritization across multiple workstreams or initiatives.
• Five or more years of work experience preferred.

Responsibilities

• Conduct process-improvement and continuous-improvement analyses to identify upgrades aligned with business-unit goals.
• Implement complex process enhancements to improve operating efficiency and cost effectiveness.
• Partner with functional teams to identify business-improvement needs and develop potential solutions.
• Review business diagnostics to identify, quantify, and prioritize value-creation projects in alignment with team feedback.
• Work with all levels of the organization to support smooth and effective transitions to new programs and implemented solutions.
• Use metrics to demonstrate the impact of implemented changes.
• Coach and mentor lower-level professionals.

Benefits

• Superior retirement program.
• Competitive health, wellness, and work-life offerings.
• A comprehensive Total Rewards package supporting physical, emotional, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior