Continuous Improvement Consultant

Medical Mutual•Cleveland, OH

5d•Hybrid

About The Position

Supports process innovation and continuous improvement initiatives within a functional area. Helps foster a culture of sustainable change by embedding continuous improvement methodologies and supporting frameworks to deliver business transformation. Uses tools such as Kaizen, process redesign and improvement (including work related to system conversions), and complex or structured problem solving. Networks with other continuous improvement professionals across the organization to develop best practices. The role is hybrid, with three designated on-site days per week at the Brooklyn, Ohio office; applicants should reside within 50 miles of that office.

Requirements

Bachelor’s degree in business, statistics, analytics, operations management, or a related field.
3–7+ years of proven continuous improvement experience in a similar role, including project management and business analysis.
Expertise in business process management software.
Expert knowledge of Six Sigma tools.
Intermediate MS Office skills.

Nice To Haves

3–5 years of experience in the health insurance field.
Continuous Improvement, Lean, or Six Sigma Black Belt certification.

Responsibilities

Lead continuous improvement projects within a functional area to help attain strategic objectives related to quality, cost reduction, and productivity.
Lead the development of process metrics and continuous improvement strategy and methodology.
Work with business managers to develop and implement process metrics.
Identify improvement opportunities within the business area and build stakeholder networks to implement them.
Mentor colleagues in the use of the Continuous Improvement framework and tools.
Support delivery of accredited continuous improvement training to colleagues in other business areas.
Complete post-implementation reviews to assess successful delivery and identify improvements for future projects.
Participate in special projects as requested by management.
Perform other duties as assigned.

Benefits

Equipment for the role, including a laptop, monitors, keyboard, mouse, and headset.
Access to on-site fitness centers at many locations or gym membership reimbursement where a Medical Mutual facility is unavailable.
On-site cafeteria at the Brooklyn headquarters.
Employee discounts at participating local businesses.
Opportunity to earn cash rewards for shopping with Medical Mutual customers.
Business casual attire, including jeans.
Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Medical, dental, vision, life, and disability insurance.
Employee Assistance Program with counseling, coaching, self-help resources, and work/life benefits assistance.
Company holidays and up to 16 PTO days during the first year, with options to carry over unused PTO.
Parental leave after 120 days of service for eligible employees who become parents through maternity, paternity, or adoption.
Career development programs and classes.
Mentoring and coaching.
Tuition reimbursement up to $5,250 per year.
Diverse, inclusive, and welcoming culture with Business Resource Groups.