Sr. Construction Liability Claim Representative

Travelers•Diamond Bar, CA

11d

About The Position

As a Technical Specialist, Specialty Liability, this role manages and investigates moderate-complexity injury and/or property damage claims, including customer contact, coverage determinations, liability evaluations, damage assessments, reserve setting, and timely, accurate payments within appropriate authority and oversight. The role applies claims management, investigative, coverage-evaluation, and settlement-negotiation expertise to achieve timely and fair resolutions. It builds professional relationships with customers and stakeholders on claims that may involve significant litigation or extend over time, and provides guidance and mentorship to Claim Representatives and Associate Claim Representatives.

Requirements

High school diploma or GED.
At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance license(s) within three months of starting, as required by state law and Travelers.

Nice To Haves

Bachelor’s degree.
Three years of liability, bodily injury, or comparable claim experience.
Two years of litigation claim experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly explain complex information to multiple stakeholders.
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
Exceptional customer service skills, empathy, and professionalism when managing difficult conversations.
Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
Conflict-resolution and negotiation skills, including experience handling complex or disputed claims, negotiating settlements, and managing litigation.
Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and applicable legal requirements.
Ability to interpret, apply, and clearly explain complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution, within level of authority.
Handle personal and/or business insurance high-complexity liability claims, which may include coverage disputes and contractual indemnity issues.
Gather and investigate information by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
Communicate professionally and in a timely manner with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Use resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue payments accurately and on time.
Coordinate with Counsel to support litigation management strategies.
Maintain accurate records of claim activity in claim management systems.
Identify opportunities to improve or enhance best practices and offer creative solutions.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses within three months of starting the job, as required by state and Travelers’ requirements.
Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and other events as needed.
Perform other duties as assigned.
Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives.

Benefits

Sign-on bonus of up to $20,000.
Health insurance coverage for employees and eligible family members from the first day of employment.
Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
Paying it Forward Savings Program, with an annual Travelers contribution to the employee’s 401(k) when the employee makes a student loan payment.
Pension Plan funded 100% by Travelers.
Minimum of 20 days of paid time off annually.
Nine paid company holidays.
Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
Mental health program offering free professional counseling, health coaching, and other resources.
Matching Gift and Volunteer Rewards program.