Sr. Construction Liability Claim Representative

Travelers•Las Vegas, NV

12d•$85,600 - $141,200

About The Position

As a Technical Specialist, Specialty Liability, this role manages and investigates moderate- to high-complexity injury and property damage claims, including claims that may involve coverage disputes, contractual indemnity issues, significant litigation, or extended resolution periods. Responsibilities include customer contact, coverage determination, liability evaluation, damage assessment, reserve establishment, negotiation, and timely, accurate payment within the assigned authority and oversight. The role builds professional relationships with customers and stakeholders and provides guidance and mentorship to Claim Representatives and Associate Claim Representatives. The position may require overnight travel for mediations, trials, arbitration, and similar proceedings. It is eligible for a sign-on bonus of up to $20,000.

Requirements

High school diploma or GED.
At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
The ideal candidate has three years of liability, bodily injury, or comparable claim experience and two years of litigation claim experience.
Active adjuster license where required by state law.
Ability to acquire and maintain relevant insurance license(s) within three months of starting, as required.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills, including the ability to understand, synthesize, and clearly explain complex information to multiple stakeholders.
Ability to analyze complex situations, exercise sound judgment, and make effective independent decisions.
Strong customer service skills and ability to handle difficult conversations with empathy and professionalism.
Attention to detail, organizational skills, and ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
Ability to manage stress and maintain composure, professionalism, and accountability under pressure.
Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
Ability to interpret, apply, and explain complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
Ability to learn from experience and apply it to new situations with speed and flexibility.
May need to travel, including overnight stays, to attend mediations, trials, arbitration, and similar proceedings.

Nice To Haves

Bachelor’s degree.
Three years of liability, bodily injury, or comparable claim experience.
Two years of litigation claim experience.
Active adjuster license where required by state law.
Experience with claims management systems and advanced Microsoft Office and enterprise technology skills.

Responsibilities

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within assigned authority.
Investigate claims by contacting relevant parties, determining coverage, evaluating liability exposure, assessing bodily injury or property damage, and establishing appropriate reserves.
Communicate professionally and promptly with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Coordinate internal and external resources and use resolution strategies to conduct comprehensive claim investigations and evaluations.
Negotiate with claimants, attorneys, contractors, and other constituents; convey settlements within authority and issue timely, accurate payments.
Coordinate with Counsel to support litigation management strategies.
Maintain accurate claim activity records in claim management systems.
Identify opportunities to improve or enhance best practices and offer creative solutions.
Adapt to new technologies, system upgrades, and digital tools, particularly AI-related implementations, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers requirements.
Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives.
Perform other duties as assigned.

Benefits

Health insurance coverage for eligible employees and family members from the first day of employment.
Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
Paying it Forward Savings Program, through which Travelers makes an annual 401(k) contribution when an employee makes a student loan payment.
Pension Plan funded 100% by Travelers.
At least 20 days of paid time off annually.
Nine paid company holidays.
Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
Access to free professional counseling, health coaching, and other mental health resources.
Matching Gift and Volunteer Rewards program.
Performance-based cash incentive awards.
Sign-on bonus of up to $20,000.