Sr. Construction Liability Claim Representative

Travelers•Las Vegas, NV

11d

About The Position

As a Technical Specialist, Specialty Liability, this role manages and investigates moderate-complexity injury and/or property damage claims. The representative handles customer contact, determines coverage, evaluates liability, assesses damages, establishes timely reserves, and issues accurate payments within appropriate authority and oversight. The position applies claims-management expertise, investigative techniques, coverage evaluation, and settlement negotiation to resolve claims fairly and promptly, while fostering professional relationships with customers and stakeholders on claims that may involve significant litigation or extended periods. The role also provides guidance and mentorship to Claim Representatives and Associate Claim Representatives.

Requirements

High school diploma or GED.
At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state law and Travelers.
Strong customer service skills and ability to manage difficult conversations with empathy and professionalism.
Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
Ability to analyze complex situations, exercise sound judgment, and make effective independent decisions.
Strong attention to detail and organizational skills; ability to manage a high-volume workload and prioritize effectively.
Conflict-resolution and negotiation skills, including handling complex or disputed claims, negotiating settlements, and managing litigation.
Ability to manage stress and maintain composure, accountability, and professionalism under pressure.
Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and applicable legal requirements.
Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Nice To Haves

Bachelor’s degree.
Three years of liability, bodily injury, or comparable claim experience.
Two years of litigation claim experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the assigned level of authority.
Handle personal and/or business insurance high-complexity liability claims, which may involve coverage disputes and contractual indemnity issues.
Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
Communicate professionally and promptly with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Use resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
Negotiate with claimants, attorneys, contractors, and representatives; convey settlements within authority and issue timely, accurate payments.
Coordinate with Counsel to support litigation management strategies.
Maintain accurate records of claim activity in claim management systems.
Identify opportunities to improve or enhance current best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses to meet state and Travelers’ requirements within three months of starting the job.
Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and related events, as required.
Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives, sharing knowledge and best practices.
Perform other duties as assigned.

Benefits

Sign-on bonus of up to $20,000.
Performance-based cash incentive awards.
Health insurance coverage for employees and eligible family members from the first day of employment.
Dollar-for-dollar 401(k) matching on the first 5% of eligible pay, subject to an annual maximum.
Paying it Forward Savings Program, with an annual Travelers contribution to an employee’s 401(k) when the employee makes a student loan payment.
Pension Plan funded 100% by Travelers.
Minimum of 20 days of paid time off annually.
Nine paid company holidays.
Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
Mental health program offering free professional counseling, health coaching, and other resources.
Matching Gift and Volunteer Rewards program.