Sr. Community Manager

Sares Regis Corporate Office•Van Nuys, CA

31d•Onsite

About The Position

SRG Residential, a premier third-party multifamily property management firm, is seeking an experienced Community Manager for its beautiful 332-unit community, Sona, in Van Nuys, CA. The combined organization of SRG Residential and Milhaus manages approximately 50,000 apartment homes across more than 20 states and is ranked among the nation's Top 35 Apartment Managers by NMHC. This role is an excellent opportunity for someone looking to grow their career with a great company in a convenient location. The Sr. Community Manager will serve as a key operational partner to the Regional Manager, providing leadership, guidance, and support across a portfolio of communities. This role is responsible for promoting operational consistency, ensuring compliance with client expectations and program requirements, and supporting Property Managers and onsite teams in achieving performance objectives. The Sr. Community Manager will oversee operational audits, administrative processes, reporting, leasing workflow management, contract administration, renewal tracking, maintenance coordination, and resident service initiatives. Managerial coverage and hands-on operational support will be provided as needed to ensure continuity across the portfolio. Success requires a strong understanding of workforce housing principles, housing program requirements, and resident needs. Through collaboration, the Sr. Community Manager will help cultivate a high-quality resident experience, support operational excellence, and contribute to the overall success of the Client’s Housing Program.

Requirements

Excellent problem solving, interpersonal and communication skills and leadership/supervisory skills.
3 years of property management, operations management, or multi-site leadership experience.
Ability to read, analyze, and interpret general business periodicals.
Ability to write reports and business correspondence.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area. Ability to apply concepts of basic math.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.

Nice To Haves

Experience working within residential housing, workforce housing, university-affiliated housing, affordable housing, student housing, or mixed-use communities.

Responsibilities

Provide operational oversight and support across assigned communities to ensure alignment with company standards, client expectations, and program requirements.
Conduct operational audits, identify areas of opportunity, and implement corrective actions as needed.
Provide manager coverage and serve as a floating manager during vacancies, absences, or periods of increased operational need.
Monitor property performance and support continuous improvement initiatives.
Monitor and audit leasing activities through Smartsheet and other designated systems to ensure timely processing, follow-up, and completion.
Manage leasing queues and partner with Property Managers to address workflow challenges and operational delays.
Support compliance with the Client’s Housing Program requirements, eligibility criteria, occupancy guidelines, and administrative processes.
Track renewals, deadlines, and performance metrics to ensure accountability and follow-through.
Assist with operational reviews, reporting, audits, inspections, and client requests.
Assist with financial reporting, budget monitoring, and operational performance tracking.
Support invoice review, expense tracking, and administrative processes related to property operations.
Ensure timely, accurate reporting and maintenance of operational records and documentation.
Analyze data and performance indicators to support informed decision-making.
Support the preparation, administration, and tracking of contracts, service agreements, and related documentation.
Monitor contractual obligations, deadlines, and renewal requirements.
Assist with maintaining compliance with company, client, and program standards.
Support Property Managers and maintenance teams in monitoring work order completion, vendor performance, and preventative maintenance programs.
Assist with maintenance-related escalations and property concerns impacting resident satisfaction, safety, compliance, or operations.
Conduct periodic property walks and operational reviews to ensure quality standards are maintained.
Coordinate with vendors and service providers as needed to support community operations.
Build and maintain effective working relationships with residents, clients, vendors, and internal stakeholders.
Assist with resident concerns, service issues, and escalated matters requiring management intervention.
Participate in client meetings and provide operational updates as needed.
Promote a resident experience consistent with the values and objectives of the Client’s Housing Program.
Escalate significant operational, resident, vendor, or client concerns when appropriate.
Serve as a primary support resource to Property Managers and onsite teams throughout the portfolio.
Provide coaching, guidance, and operational support to promote consistency, accountability, and achievement of community goals.
Reinforce company policies, procedures, and best practices.
Collaborate with Property Managers to ensure follow-through on audits, renewals, resident concerns, action plans, and operational initiatives.
Support special projects and strategic initiatives identified by the Regional Manager.
Participate in process improvement initiatives and portfolio-wide projects.
Support emerging operational and business needs as assigned.
Perform other duties and responsibilities as required to support the successful operation of the portfolio and client partnership.