Sr. Communications Consultant

Marsh McLennan•New York, NY

12d•$144,000 - $288,000•Hybrid

About The Position

Marsh – People and Investments is seeking a Sr. Communications Consultant based in its New York City office. The role is hybrid, with at least three days per week in a local office or working onsite with clients. The consultant designs and implements workforce communication strategies that help organizations attract and retain talent, improve employee experience, support behavior change, and increase employee engagement. The consultant leads employee-facing communication engagements across industries and manages large-scale client projects from strategy through delivery. The position also involves developing and monitoring budgets and deadlines, overseeing and developing staff, delegating and peer-reviewing work, leading client meetings, resolving complex deliverable issues, and applying advanced communications expertise. The consultant is also responsible for generating revenue by acquiring new clients, cross-selling to existing clients, and expanding client relationships. Success requires understanding each client’s culture and industry to tailor communication strategies, particularly where significant behavioral change is needed.

Requirements

Bachelor’s degree required; preferably in English, business, communication, journalism, human resources, or a related field.
10+ years of experience in a human resources consulting environment.
Proven ability to generate revenue by acquiring new clients.
Experience managing and developing a team of professionals.
At least 5 years of experience writing corporate internal HR communications, such as compensation, benefits, and policies, and/or applicable experience.
At least 5 years of proven experience with large, complex sales.
Strong writing, editing, and proofreading skills, with expertise in technical, marketing, and persuasive writing.
Excellent organizational, project management, and leadership skills.
Strong oral presentation and client relationship skills.

Nice To Haves

Master’s degree.
Experience in a professional services firm.

Responsibilities

Manage large-scale client projects focused on developing and delivering communication strategies, plans, and related deliverables.
Develop communications that articulate client objectives, advance an employee value proposition, support behavior change through information and employee feedback, and/or increase employee engagement.
Lead employee-facing communication engagements across industries.
Develop and monitor project budgets and deadlines.
Oversee staff, delegate and peer-review client work, and manage and develop a team of professionals.
Interact regularly with clients, lead client meetings, and clarify and resolve unique or difficult issues related to client deliverables.
Apply advanced professional and/or technical communications expertise to client projects.
Generate revenue by acquiring new clients, cross-selling to current clients, and expanding existing client relationships to include available business offerings.
Proactively provide targeted information about how Marsh offerings can address specific client needs.
Develop an in-depth understanding of clients’ cultures and industries to create communication strategies where significant behavioral change is required.