Sr. Communications Consultant

Mercer•New York, NY

5d•$144,000 - $288,000•Hybrid

About The Position

Marsh – People and Investments is seeking a Senior Consultant, Communications & Change, based in its New York City office. The role is hybrid, with colleagues expected to work in the local office or onsite with clients at least three days per week. The consultant designs and delivers integrated communications and change-management strategies to help organizations address workforce challenges. The role advises clients on employee engagement, behavior change, employee experience, and talent attraction, retention, and development. It leads large-scale client engagements across industries, turning client objectives into practical strategies, implementation plans, and employee-facing deliverables. The work combines strategic consulting, project leadership, client relationship management, and business development. The position carries commercial responsibility, including developing and deepening client relationships, expanding existing accounts, supporting and generating new consulting opportunities, and contributing to revenue growth through the sale and delivery of communications and change-management engagements. The consultant also helps shape solutions that address client priorities and demonstrate measurable business value. Marsh describes a supportive, vibrant, inclusive culture with professional development opportunities, interesting work, talented colleagues, and career opportunities. The position offers a base salary range of $144,000 to $288,000 and may be eligible for performance-based incentives. The total rewards package includes health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs.

Requirements

Bachelor’s degree required.
At least 10 years of experience in communications consulting, change management, employee experience, organizational transformation, or a related field.
Demonstrated experience leading complex client engagements and advising senior stakeholders.
Strong business-development, client-management, and relationship-building skills.
Excellent strategic thinking, writing, presentation, project-management, and communication skills.
Ability to translate complex business and workforce issues into clear strategies and actionable recommendations.
Experience managing multiple projects, teams, budgets, and deadlines in a consulting environment.

Nice To Haves

Advanced degree preferred.
Experience in consulting or advisory.
Ability to build internal partnerships to be effective in the role.
Proven commercial acumen.

Responsibilities

Develop and implement integrated communications and change-management strategies supporting business transformation, employee engagement, and organizational objectives.
Lead client engagements focused on employee experience, workforce strategy, talent initiatives, organizational change, and behavior change.
Develop communication plans, change strategies, implementation road maps, stakeholder engagement approaches, and related deliverables.
Create clear, persuasive, audience-appropriate communications that articulate client objectives, advance the employee value proposition, support adoption, and incorporate employee feedback and sentiment.
Advise senior client stakeholders and help organizations navigate complex workforce and organizational changes.
Build and maintain trusted client relationships, identify opportunities to expand existing accounts, and contribute to developing new business.
Identify client needs, shape solutions, develop proposals, and support the sale of communications and change-management work.
Manage project scope, budgets, timelines, deliverables, and client expectations across multiple engagements.
Lead project teams and collaborate with subject-matter experts and colleagues across Marsh.
Monitor engagement effectiveness and use data, employee feedback, and other insights to refine communication and change strategies.
Contribute to intellectual capital, thought leadership, and market-facing materials that strengthen Marsh’s communications and change-management capabilities.
Generate and support new consulting opportunities and contribute to revenue growth through the sale and delivery of engagements.
Help shape differentiated solutions that respond to client priorities and demonstrate measurable business value.