Sr. Commerce Platform Manager

Roku • Austin, TX

1d • Hybrid

About The Position

The Senior Commerce Platform Manager will shape and scale Roku’s commerce financial platform, ensuring partner monetization, onboarding, billing, and payout capabilities are operationally efficient, financially accurate, and compliant with regulatory and contractual requirements. The role drives cross-functional platform initiatives, defines roadmap priorities, and establishes financial controls and compliance frameworks to support evolving business models. It works closely with Product, Engineering, Finance, Legal, Tax, and Content Distribution to translate complex business and regulatory requirements into scalable platform solutions and to ensure accounting and billing systems are ready for new products and partners. The position combines commerce platform strategy, technical roadmap ownership, and regulatory compliance, with an opportunity to influence the development and growth of Roku’s global commerce ecosystem. The role reports to the Director, Commerce Financial Platform.

Roku generally expects teams to work in the office Monday through Thursday, with Fridays generally flexible for remote work. Specific roles or office locations may require five days of in-office attendance.

Requirements

• Extensive experience in payments, fintech, or commerce platform roles, with hands-on expertise in payments compliance, financial controls, or regulated money movement.
• Comprehensive understanding of the global payments ecosystem, including payment service providers, settlement workflows, payouts, disbursements, and tax calculation and reporting.
• Track record designing, implementing, and operating financial and operational controls in an audited environment such as SOX, including direct work with internal and external auditors.
• Working knowledge of financial regulatory domains including KYC/KYB, sanctions screening, tax reporting, and PCI compliance.
• Ability to own a technical platform roadmap and deliver cross-functional initiatives through Engineering and Product teams without direct authority.
• Familiarity with order lifecycle, billing systems, and event-driven architectures sufficient to assess downstream business impact and define detailed functional requirements.
• Exceptional written and verbal communication skills and ability to translate legal, tax, and regulatory requirements into clear technical and operational requirements.
• Practical experience using AI, machine learning, or intelligent automation to improve operational efficiency, strengthen controls, identify risks, and scale platform operations.
• Bachelor’s degree or equivalent practical experience.

Nice To Haves

• Background in subscription billing models, digital marketplace payouts, or ledger/journal automation.
• Experience operating within large-scale, high-growth, or global platform technology companies.
• Demonstrated experience in people management, team leadership, or formal mentorship.

Responsibilities

• Own compliance for partner onboarding and payout workflows, including partner identity, tax compliance validation and reporting, sanctions and regulatory screening, and related controls.
• Design, document, and maintain financial and operational controls across order lifecycle, billing, and payout systems, ensuring readiness for internal and external audits and SOX.
• Partner with Legal, Tax, Finance, and Risk to translate regulatory and contractual requirements into platform specifications and track their delivery.
• Lead remediation of compliance findings and drive systemic root-cause fixes for financially impactful defects.
• Evaluate commercial constructs, partner models, and payment methods for payout capabilities, onboarding readiness, and compliance requirements before contract execution.
• Automate partner onboarding, payout approvals, and disbursement workflows to improve accuracy, traceability, and operational scale.
• Reduce manual adjustments and post-contract rework caused by unsupported payout logic or onboarding gaps.
• Own the roadmap and backlog for platform initiatives across order lifecycle, billing, and payment integrations, aligned with payout, reconciliation, and reporting dependencies.
• Define system contracts and event standards with architects and engineering leads to support control and compliance requirements.
• Conduct impact assessments for product, payment, and platform changes affecting billing, payouts, reporting, or financial liabilities.
• Establish financial and compliance readiness checkpoints for launches and deployments in partnership with TPM and Commerce Governance.
• Protect reconciliation integrity and month-end financial close readiness from platform and architectural changes.
• Report compliance posture, control health, and key operational risks to executive leadership, promptly escalating systemic issues.

Benefits

• Global access to mental health and financial wellness support and resources.
• Local statutory and voluntary benefits, which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options such as 401(k) or pension.
• Time off in accordance with local leave policies and other personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior