Sr. Commerce Platform Manager

Roku•Austin, TX

2d•Hybrid

About The Position

The Senior Commerce Platform Manager will shape and scale Roku’s commerce financial platform, ensuring partner monetization, onboarding, billing, and payout capabilities are operationally efficient, financially accurate, and compliant with regulatory and contractual requirements. The role drives cross-functional platform initiatives, defines roadmap priorities, and establishes the financial controls and compliance frameworks needed to support evolving business models. The position collaborates with Product, Engineering, Finance, Legal, Tax, and Content Distribution to translate complex business and regulatory requirements into scalable platform solutions. It also identifies operational risks and ensures accounting and billing systems are ready for new product and partner launches. The role combines commerce platform strategy, technical roadmap ownership, and regulatory compliance, and reports directly to the Director, Commerce Financial Platform.

Requirements

Extensive experience in payments, fintech, or commerce platform roles, with deep hands-on expertise in payments compliance, financial controls, or regulated money movement.
Comprehensive understanding of the global payments ecosystem, including payment service providers (PSPs), settlement workflows, payouts, disbursements, and tax calculation and reporting.
Proven track record designing, implementing, and operating financial and operational controls in an audited environment (SOX or equivalent), working directly with internal and external auditors.
Working knowledge of financial regulatory domains, including KYC/KYB, sanctions screening, tax reporting, and PCI compliance.
Demonstrated ability to own a technical platform roadmap and deliver cross-functional initiatives through Engineering and Product teams without direct authority.
Deep familiarity with order lifecycle, billing systems, and event-driven architectures sufficient to assess downstream business impact and define detailed functional requirements.
Exceptional written and verbal communication skills, including the ability to translate complex legal, tax, and regulatory mandates into clear technical and operational requirements.
Practical experience leveraging AI, machine learning, or intelligent automation to improve operational efficiency, strengthen controls, identify risks, and scale platform operations.
Bachelor’s degree or equivalent practical experience.

Nice To Haves

Background in subscription billing models, digital marketplace payouts, or ledger/journal automation.
Experience operating within large-scale, high-growth, or global platform technology companies.
Demonstrated experience in people management, team leadership, or formal mentorship.

Responsibilities

Own the compliance posture of partner onboarding and payout workflows, including partner identity, tax compliance validation and reporting, sanctions, regulatory screening, and related controls.
Design, document, and maintain financial and operational controls across order lifecycle, billing, and payout systems, ensuring readiness for internal audit, external auditors, and SOX.
Partner with Legal, Tax, Finance, and Risk to translate regulatory and contractual requirements into platform specifications and track them through delivery.
Lead remediation of compliance findings and drive systemic root-cause fixes for financially impactful defects.
Evaluate new commercial constructs, partner models, and payment methods against payout capabilities, onboarding readiness, and compliance requirements before contract execution.
Drive automation across partner onboarding, payout approvals, and disbursement workflows to improve accuracy, traceability, and operational scale.
Minimize manual adjustments and post-contract rework caused by unsupported payout logic or onboarding gaps.
Own the roadmap and backlog for platform initiatives across order lifecycle, billing, and payment integrations, aligned with downstream payout, reconciliation, and reporting dependencies.
Define system contracts and event standards with architects and engineering leads to support control and compliance requirements.
Conduct impact assessments for product, payment, and platform changes affecting billing, payouts, reporting, or financial liabilities.
Establish financial and compliance readiness checkpoints for launch and deployment governance, partnering with TPM and Commerce Governance.
Protect reconciliation integrity and month-end financial close readiness from platform and architectural changes.
Report on compliance posture, control health, and key operational risks to executive leadership, escalating systemic issues promptly.