Sr. Commerce Platform Manager

Roku • San Jose, CA

1d • $146,200 - $189,900 • Hybrid

About The Position

The Senior Commerce Platform Manager shapes and scales Roku's commerce financial platform, ensuring partner monetization, onboarding, billing, and payout capabilities are operationally efficient, financially accurate, and compliant with regulatory and contractual requirements. The role owns cross-functional platform initiatives and roadmap priorities, and establishes financial controls and compliance frameworks to support evolving business models. The manager partners with Product, Engineering, Finance, Legal, Tax, and Content Distribution to turn complex business and regulatory requirements into scalable platform solutions. The role also identifies operational risks and ensures accounting and billing systems are ready for new product and partner launches. It reports to the Director, Commerce Financial Platform.

Roku generally expects teams to work in the office Monday through Thursday, with Fridays generally flexible for remote work. Some roles or office locations may require five days of in-office attendance.

Requirements

• Extensive experience in payments, fintech, or commerce platform roles, with hands-on expertise in payments compliance, financial controls, or regulated money movement.
• Comprehensive understanding of the global payments ecosystem, including payment service providers, settlement workflows, payouts, disbursements, and tax calculation and reporting.
• Track record designing, implementing, and operating financial and operational controls in an audited environment, such as SOX or equivalent, and working directly with internal and external auditors.
• Working knowledge of financial regulatory domains, including KYC/KYB, sanctions screening, tax reporting, and PCI compliance.
• Ability to own a technical platform roadmap and deliver cross-functional initiatives through Engineering and Product teams without direct authority.
• Familiarity with order lifecycle, billing systems, and event-driven architectures sufficient to assess downstream business impact and define detailed functional requirements.
• Exceptional written and verbal communication skills, including the ability to translate legal, tax, and regulatory mandates into clear technical and operational requirements.
• Practical experience using AI, machine learning, or intelligent automation to improve operational efficiency, strengthen controls, identify risks, and scale platform operations.
• Bachelor's degree or equivalent practical experience.

Nice To Haves

• Background in subscription billing models, digital marketplace payouts, or ledger/journal automation.
• Experience operating within large-scale, high-growth, or global platform technology companies.
• Demonstrated experience in people management, team leadership, or formal mentorship.

Responsibilities

• Own compliance for partner onboarding and payout workflows, including partner identity, tax compliance validation and reporting, sanctions and regulatory screening, and supporting controls.
• Design, document, and maintain financial and operational controls across order lifecycle, billing, and payout systems, ensuring audit readiness for internal audit, external auditors, and SOX.
• Partner with Legal, Tax, Finance, and Risk to translate regulatory and contractual requirements into platform specifications and track delivery.
• Lead remediation of compliance findings and drive systemic root-cause fixes for financially impactful defects.
• Evaluate new commercial constructs, partner models, and payment methods for payout capabilities, onboarding readiness, and compliance requirements before contracts are executed.
• Automate partner onboarding, payout approvals, and disbursement workflows to improve accuracy, traceability, and operational scale.
• Minimize manual adjustments and post-contract rework caused by unsupported payout logic or onboarding gaps.
• Own the roadmap and backlog for platform initiatives across order lifecycle, billing, and payment integrations, aligned with payout, reconciliation, and reporting dependencies.
• Define system contracts and event standards that support control and compliance requirements, collaborating with architects and engineering leads.
• Assess the impact of product, payment, and platform changes on billing, payouts, reporting, and financial liabilities.
• Establish financial and compliance readiness checkpoints in launch and deployment governance, partnering with TPM and Commerce Governance.
• Protect reconciliation integrity and month-end financial close readiness from platform and architectural changes.
• Report compliance posture, control health, and key operational risks to executive leadership, escalating systemic issues promptly.

Benefits

• Health insurance, including medical, dental, and vision options where available.
• Equity awards.
• Life insurance.
• Disability benefits.
• Parental leave.
• Wellness benefits, including access to mental health and financial wellness support and resources.
• Paid time off, subject to local leave policies.
• Commuter benefits where available.
• Retirement options, including 401(k) or pension where available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior