Sr Collections Strategy Manager

LendingClub•San Francisco, CA

3d•$156,000 - $180,000•Hybrid

About The Position

We are looking for a strategic and analytical Sr Collections Strategy Manager to help drive stronger portfolio performance and better member outcomes through modern, data-driven collections strategies. This role will lead initiatives across collections strategy, portfolio analytics, experimentation, and process optimization while partnering cross-functionally to improve operational effectiveness and member experience. You’ll play a key role in evolving how Collections operates by leveraging analytics, automation, and AI-enabled workflows to improve recoveries, reduce losses, and scale smarter decision-making.

Requirements

6+ years of experience in consumer lending, collections strategy, credit risk, portfolio analytics, or related financial services experience; bachelor’s degree in a related field; or equivalent work experience
Strong experience developing and managing collections or credit strategies for unsecured consumer lending products
Advanced analytical skills with hands-on experience using SQL, Python or R, Excel, and BI tools such as Tableau or Qlik
Ability to analyze large and complex datasets to identify trends, quantify performance, and drive business decisions
Strong strategic thinking and problem-solving skills with the ability to balance member experience, operational realities, and portfolio performance
Experience leading initiatives with a high degree of ownership and improving team workflows or operational processes
Effective communicator who can simplify technical concepts and influence stakeholders across functions
Strong organizational and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment
You apply AI to complex work, set standards for responsible use, and build new workflows to improve outcomes

Nice To Haves

Experience with collections strategy optimization, loss forecasting, or behavioral risk modeling
Experience supporting hardship, relief, or customer assistance programs
Familiarity with digital engagement strategies, automated decisioning, or collections technology platforms
Experience working in a FinTech or highly regulated financial services environment

Responsibilities

Design, implement, and optimize collections strategies across early-stage, late-stage, and recovery portfolios
Monitor portfolio trends, roll rates, cure rates, RPC, PTP, and other key collections performance metrics to identify risks and opportunities
Develop dashboards, reporting, and analytical frameworks using SQL, Python, Tableau, and other tools to support business decisions
Lead A/B testing and experimentation initiatives to improve collections effectiveness and member outcomes
Build segmentation and decisioning strategies that improve treatment personalization and operational efficiency
Partner cross-functionally with Operations, Product, Data Science, Risk, and Technology teams to improve collections workflows and tooling
Leverage AI to review documents, presentations, controls, and industry practices to identify opportunities and improve decision-making
Utilize AI capabilities to identify trends in data and suggest potential collections and portfolio strategies
Develop and enhance hardship and relief programs that balance member support with responsible risk management
Translate complex analysis into clear recommendations and actionable insights for technical and non-technical stakeholders
Support evolving products and servicing strategies by developing scalable, member-first collections approaches