Sr Collections Associate

Nebraska Medicine•Omaha, NE

1d•Hybrid

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Sr Collections Associate Collect outstanding patient liability in a timely and efficient manner while maintaining excellent customer service. Process estates, liens, and bankruptcies. Provide customers with available options for debt resolution and monitor payment arrangements and customer response to identify accounts appropriate for transfer of liability to bad debt. Support customer service team by assisting with incoming customer requests as needed. If you have questions about applying for the Sr Collections Associate, please contact Jana Whitmarsh at [email protected] Details Full time and benefits eligible (1.0 FTE ) Training 6-8 weeks, Monday-Friday 7a-3:30pm, then regular schedule flex start time between 8-9 am, 8 hour shift First 6 months in the office at 33rd and Farnam Remote option after 6 months, with required one day a week in the office to assist with walk-ins (Must reside in Nebraska or Iowa. Ability to type a minimum of 40 words per minute with 95% accuracy required. Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine!

Requirements

High school education or equivalent required.
Minimum of three years post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in collection or billing (one year of education equals one year of experience) required.
Ability to interact with customers over the telephone and face to face required.
Knowledge of medical terminology, International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and Healthcare Common Procedure Coding System (HCPCS) coding required.
Knowledge of hospital and/or professional revenue cycle processes required.
Ability to work with diverse customer base through effective verbal and written communication required.
Knowledge of Microsoft Excel and Microsoft Word required.
Ability to type a minimum of 40 words per minute with 95% accuracy required.

Nice To Haves

Experience with patient liability collections preferred.
Associate's degree in business administration or college level business course work preferred.
Bilingual skills preferred.
Knowledge of collection laws, liens, and bankruptcies preferred.
Certification through hospital or professional revenue cycle organization preferred.
Membership in hospital or professional revenue cycle organization preferred.

Responsibilities

Collect outstanding patient liability in a timely and efficient manner while maintaining excellent customer service.
Process estates, liens, and bankruptcies.
Provide customers with available options for debt resolution and monitor payment arrangements and customer response to identify accounts appropriate for transfer of liability to bad debt.
Support customer service team by assisting with incoming customer requests as needed.