Sr. Clinical Application Specialist

JSSA•Rockville, MD

117d•$90,000 - $120,000•Hybrid

About The Position

The Sr. Clinical Application Specialist is a strategic liaison between the IT department and JSSA business lines, ensuring IT services and infrastructure align with business goals. The role coordinates the evaluation, implementation, and maintenance of technology and information solutions for assigned business lines, working through collaboration, mutual respect, and inclusiveness. This position is in the office two to three days a week. The specialist oversees business-line IT plans, projects, budgets, and service delivery; builds stakeholder relationships; coordinates with IT teams and suppliers; and serves as the voice of IT to key decision makers. The role manages project portfolios and supports the full lifecycle of systems, from conception and development through testing, implementation, and maintenance. It also provides subject-matter expertise in EHRs and other clinical or front/back-office applications, supports workflow standardization and optimization, identifies process gaps, helps ensure training is available, and collaborates on relevant dashboards and reports. JSSA is a nonsectarian provider serving people across the Washington metropolitan area, offering counseling, educational, employment, in-home support, hospice and nursing care, and social services. The agency serves nearly 31,000 individuals annually and describes itself as growing, with a collaborative team environment and opportunities for personal growth and professional development.

Requirements

Bachelor’s or Master’s degree in a healthcare/clinical field, informatics, or IT.
Business acumen and working-level experience supporting the delivery of healthcare, financial, or sales/marketing services.
Demonstrated ability to capture and develop business requirements supporting technology and data solutions.
Understanding of project management, business finance, and budgeting fundamentals.
Strong written, verbal, and presentation skills, including the ability to communicate technology solutions to non-technical stakeholders in terms of business outcomes and value.
Good leadership competencies and presence.
3 to 5 years of clinical or front/back-office information system experience.
Understanding of basic cybersecurity and systems integration principles.
Strong attention to detail, writing, and customer service skills.

Nice To Haves

Knowledge of clinical terminology and workflow.

Responsibilities

Develop and oversee business-line IT strategic plans, projects, budgets, and IT service delivery support to achieve business-unit objectives.
Build and maintain relationships and partnerships across stakeholder organizations, delivering timely solutions and efficient services.
Work with the IT team and suppliers to ensure project scope, cost, and schedule meet business and IT needs.
Create formal networks with key decision makers and serve as the voice of IT to stakeholders.
Develop innovative solutions to problems of varying complexity.
Manage project portfolios for respective business units.
Assist with project management across the full systems lifecycle, including conception, development, testing, implementation, and maintenance.
Provide expertise in needs assessment, design, selection, build, training, support, and ongoing optimization of applications, technology, and information used to serve JSSA clients.
Serve as the informatics/business or clinical application subject-matter expert for EHRs or functional applications within the respective business line.
Partner with business-line process leads to support and promote process standardization, utilization, and best practices in clinical informatics or front/back-office applications.
Identify gaps and opportunities through departmental process mapping of current and future workflows.
Ensure training needs are understood and made available to business-unit leaders and their team members.
Collaborate with data analysts to define, build, and validate relevant dashboards and reports for the respective business line and/or clinical systems.
Prioritize and balance competing priorities and resource requirements.