Clinical Application Specialist

Genomadix•La Habra, CA

4d•$55,000 - $85,000•Remote

About The Position

The Clinical Application Specialist serves as a technical consultant and brand ambassador for the Genomadix Cube Platform and associated assays. The role partners with clinical laboratories to coordinate and deliver system installations, hands-on training, on-site verification services, and troubleshooting, helping customers use the platform successfully. It combines technical expertise, customer service, communication, and independent work, with a focus on customers in CAP- and CLIA-regulated clinical laboratory environments. This is a field-based position with approximately 70–90% travel, primarily across the United States, with occasional international travel based on customer needs. The specialist works with laboratory customers and internal teams, including Technical Support and Sales, and maintains records in accordance with the company's Quality Management System while following HIPAA guidelines and applicable regulatory and company requirements.

Requirements

College diploma or degree in Life Sciences, Molecular Biology, Engineering, or a related field.
2–3 years of experience in a clinical laboratory setting or in molecular diagnostics.
Substantial, hands-on experience in CAP- and CLIA-regulated laboratories.
In-depth familiarity with clinical laboratory workflows, quality systems, and regulatory requirements.
Working knowledge of molecular biology and chemistry principles.
Exceptional communication skills, including the ability to translate complex technical concepts for diverse audiences.
Ability to present and train individuals and groups.
Strong interpersonal skills and a collaborative, service-oriented approach.
Proactive and resourceful approach, with the ability to anticipate customer needs and follow through on solutions.
Strong organizational skills and ability to manage multiple priorities in a fast-paced, field-based environment.
Ability to work independently with minimal supervision.
Proficiency in PC networking, Windows, and Microsoft Office Suite.
Commitment to staying current with evolving technical knowledge and clinical practices.
Valid driver's license.
Ability to stand for extended periods of 5+ hours.
Ability to lift and carry 15–20 lbs.
Availability for 70–90% travel across the United States, with occasional international travel.

Responsibilities

Plan, coordinate, and execute system installations, product training, and on-site verification services for clinical laboratory customers.
Provide best-practice guidance and hands-on instruction in accordance with established SOPs.
Build relationships with laboratory staff and serve as the primary liaison between customers and internal teams.
Represent Genomadix professionally and with a customer-first mindset.
Provide on-site support to identify and resolve operational and technical issues during installations, training, and verification visits.
Apply critical thinking across instrumentation, software, and molecular applications to support customers.
Document field observations and escalate complex issues to internal Technical Support teams when appropriate.
Communicate recurring customer challenges and feedback to cross-functional teams.
Partner with the Sales team on pre- and post-implementation activities to drive customer adoption and satisfaction.
Identify opportunities to enhance the customer experience and share field insights with internal stakeholders.
Maintain accurate records in accordance with the company's Quality Management System.
Uphold HIPAA guidelines to protect client and patient confidentiality.
Follow applicable federal, state, and local regulatory requirements, as well as Genomadix marketing and compliance policies.