Sr. Clinical Application Analyst - Beaker

1000 Wellstar Health System, Inc. • Marietta, GA

2d

About The Position

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift
Job Summary:
The Application Analyst in the Wellstar Information Technology department is responsible for the support, optimization and enhancement of clinical and revenue cycle applications across the Wellstar Health System, with a primary focus on Epic. Reporting to the Manager of Clinical and Revenue Cycle Applications, this intermediate-level role requires proven experience in building, configuring and supporting Healthcare Information Technology systems to meet the evolving needs of clinical and operational stakeholders. The candidate must have a minimum of three years healthcare experience, including a minimum of three years Epic and/or associated application build experience. For Epic positions, certification in two or more relevant applications is required. Key responsibilities include troubleshooting and resolving issues, delivering high-quality end-user support and collaborating with cross-functional teams to implement new features, workflows and enhancements. The analyst will provide application and technical support within a defined service line, contributing to design, build, testing and ongoing maintenance activities. Application enhancements should prioritize end-user efficiency and experience. The analyst may serve as the primary support for complex systems or contribute to larger projects involving more advanced platforms. Candidates will preferably have a minimum of one year of project management experience, having successfully led application-specific initiatives. In alignment with Wellstar's culture of continuous improvement, Lean certification is preferred or must be obtained upon hiring. Ideal candidates will bring human factors design awareness, a commitment to Agile methodologies and will have experience delivering meaningful system improvements in collaboration with cross-functional clinical and operational teams. This is a high-impact role offering a clear career path toward a Senior Application Analyst. Success in this role requires collaboration within a highly matrixed organization, working closely with other Information Technology and operational teams to deliver solutions that improve care delivery and user satisfaction.

Requirements

• Minimum 3 years Healthcare experience, including real-world exposure or internships in areas such as clinical applications, front office operations, RN training, project management, or other EMR experience.
• Minimum 3 years Epic and/or related third-party application build experience for the assigned application area
• High proficiency with verbal and written communication skills
• Ability to complete assigned tasks with minimal guidance while maintaining strong attention to detail.
• Collaborative team player, accepting of constructive feedback while contributing to team goals.
• Proficiency in analyzing and troubleshooting problems effectively.
• Solid understanding of general information technology policies and procedures.
• Capable of gathering business or clinical requirements to facilitate application implementation and support.
• Participation in the on-call rotation to address urgent application-related issues.

Nice To Haves

• Minimum 1 year Project Management experience
• Lean certification is preferred or must be obtained upon hiring.
• Human factors design awareness
• Commitment to Agile methodologies
• Experience delivering meaningful system improvements in collaboration with cross-functional clinical and operational teams.
• For Epic positions, must have Epic Usability Training Upon Hire Preferred
• Wellstar or other Lean training and certification Upon Hire Preferred

Responsibilities

• Deliver support to ensure the efficient operation of assigned applications.
• Assist with troubleshooting and resolving system issues in collaboration with Associate Application Analysts, Senior Analysts and other IT teams.
• Document system configurations, workflows and resolution steps to promote knowledge sharing and maintain long-term application stability.
• Configure Epic and related third-party applications to meet evolving clinical and operational requirements.
• Apply human factors design principles to reduce friction, support decision-making, and improve the user experience.
• Lead integration testing, user acceptance testing, and go-live readiness assessments.
• Assist in validation and testing of EHR systems to support clinical workflows and operational needs.
• Collaborate with Application Analysts, Senior Application Analysts and clinical staff to implement EHR enhancements and optimize user workflows.
• Participate in EHR testing, system upgrades and validation processes to ensure ongoing functionality, performance and regulatory compliance.
• Learn how to thoroughly document EHR configuration changes, test results and issue resolutions to support team knowledge-sharing and long-term system stability.
• Gather, clarify and document clinical and operational requirements from stakeholders.
• Prioritize tasks, manage time effectively and track progress across multiple assignments.
• Schedule, facilitate and document meetings with clear agendas, notes and action items.
• Create and maintain workflow diagrams and process documentation to support system improvements.
• Build foundational skills in project planning and use tools like Excel, Project, SharePoint, etc.
• Act as a liaison between IT and clinical or operational teams to support effective communication around Epic and related third-party application functionality.
• Develop a foundational understanding of how healthcare applications integrate with other systems, contributing insights to improve usability and workflow alignment.
• Support project teams by assisting with requirements gathering, process documentation and implementation tasks across departments.
• Build collaborative relationships with stakeholders to ensure technology solutions align with clinical and operational goals.
• Be curious and enhance your knowledge through technical training as well as soft skills
• Develop skills in enhancing usability of technical systems
• Stay informed on emerging trends, technologies and best practices in healthcare IT.
• Contribute to a culture of continuous learning by actively participating in training and development opportunities.
• Build foundational knowledge and hands-on experience to prepare for EHR certification and future growth within the analyst career path.
• Develop the ability to identify potential risks related to application performance, user adoption, and data security.
• Assist in the development of strategies aimed at mitigating system-related risks.
• Support efforts to ensure that applications comply with HIPAA, HITECH and other healthcare regulations while adhering to security standards.
• Demonstrates flexibility and professionalism in a fast-paced healthcare environment, remaining calm and composed under pressure.
• Adjusts tasks, schedules and priorities to support evolving patient care and organizational needs.
• Recognizes when shifting clinical or operational expectations require new approaches, and takes initiative to adapt accordingly.
• Embraces changes in healthcare processes and technology with a positive attitude, focusing on how they enhance patient outcomes and system efficiency.
• Works through ambiguity and challenges by evaluating options and collaborating on effective, patient-centered solutions.
• Maintains a customer-focused mindset by partnering with clinical and non-clinical teams to deliver high-quality service.
• Adapts behavior to meet the demands of different situations, including high-stress or urgent scenarios common in healthcare.
• Quickly adopts new technologies and tools to improve care delivery, streamline workflows, and support organizational goals.
• Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Benefits

• Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level