Clinical Application Analyst

Brattleboro Retreat•Brattleboro, VT

10h

About The Position

Under the supervision of the Manager of Health Informatics, the Clinical Application Analyst coordinates and provides support on all aspects of the Electronic Medical Record (EMR), primarily focusing on clinical systems and stakeholders. Provides system support, workflow integration, training materials, and troubleshooting to ensure the successful implementation and ongoing stability and functionality of the EMR system. Coordinates with the clinical and business teams to facilitate standardization of system processes to streamline clinical care, data, and revenue cycle integrity.

Requirements

1 year of clinical experience required.
1-year of supporting software systems or relevant experience required.
Bachelor's degree in a clinical or information technology professional field required.
Experience using and supporting multiple aspects of electronic health systems, such as clinical documentation, order entry, eMAR, eRx etc.
Strong analytical ability.
Ability to use critical thinking to prioritize assignments and resolve open issues.
Ability to collaborate between clinical and technical stakeholders on projects and initiatives.
Proficient with office suite applications.
Exceptional customer service and relationship management orientation.
Excellent oral, written, and communication skills

Nice To Haves

Knowledge of Meditech Expanse MaaS EHR system preferred.

Responsibilities

Provides clinical support for the electronic capture of required data elements for mandated reporting.
Collaborates effectively between end-users and IS staff/technology vendors to promote effective process design, development, and implementation to enhance the organization's use of EMR technologies.
Participates in the testing and validation of upgrades and new system functionalities.
Provides troubleshooting and coordinates resolution of workflow and application problems and information technology issues related to applications used by clinical stakeholders.
Identifies and coordinates new processes, system functionality, system changes, and enhancements to support clinical practice and increase compliance.
Collaborates with operational leadership to understand current workflows, interpret the best method to optimize and appropriately configure the EHR and administrative systems to design and/or improve current workflows.
Participates in the creation and management of project plans supporting department initiatives.
Helps develop processes to promote and communicate the integration of new clinical systems.
Configures, updates, and customizes clinical modules using information services and change management best practices.
Assists in developing, implementing, and maintaining education programs for staff pertaining to the EMR and related systems; identifies areas predisposed to problems and provides coaching and training materials to increase knowledge and skills.
Coordinates and provides support for developing training materials pertaining to clinical systems with Application Support Specialist(s).
Provides administrative support to the Manager of Health Informatics.