Sr. Client Success Specialist

NBCUniversal•New York, NY

10h•Hybrid

About The Position

We are looking for a Sr. Client Success Specialist to serve as the local streaming TV expert and strategic advisor for clients, sales, and internal stakeholders covering Peacock, NBCU, and Telemundo digital video products.

Requirements

3+ years of experience in streaming TV and/or digital video products.
Experience required with digital campaign activation/management and/or measurement.
Bachelor’s degree or equivalent experience.
Working knowledge of digital targeting, measurement, and reporting.
Proven ability to manage priorities independently while collaborating effectively across teams and functions.
Familiarity with ad serving platforms (e.g., FreeWheel, Google Ad Manager/DFP).

Nice To Haves

Highly detail-oriented and data-driven, with strong analytical judgment.
Exceptional written, verbal, and presentation skills; comfortable presenting to senior stakeholders.
Intellectually curious, proactive, and motivated to continuously improve client outcomes.

Responsibilities

Manage a list of large agency and advertiser accounts; serve as the cross-functional quarterback from proposal and planning through activation and reporting—partnering with account management, operations, and sales to deliver exceptional service, navigate complex agency requirements, and achieve client KPIs in a fast-paced environment.
Effectively communicate, develop quarterly business reviews (QBRs), translate the complex into clear and concise guidance for growth.
Build a deep understanding of client business objectives; lead weekly client touchpoints to optimize in-flight performance and provide strategic recommendations that drive long-term outcomes and brand growth.
Analyze and troubleshoot campaign performance via FreeWheel and campaign management tools.
Share product knowledge by providing sales and account teams with answers to common questions; train clients and internal stakeholders on dashboard access and insights; and partner with technology teams to improve reporting efficiency.
Partner with research to assess targeting data and attribution approaches, with emphasis on feasibility, scale, measurement rigor, and partner landscape.
Contribute to the evolution of the NBCU Local streaming TV offering by monitoring marketplace and competitive trends, partnering with marketing on go-to-market materials, and strengthening product positioning in alignment with NBCU brand values.