Sr. Client Service Representative

CIBC • Toronto, ON

12d • Onsite

About The Position

As a Senior Client Service Representative within CIBC's Personal and Business Banking Team, you will utilize your expertise in financial services products and customer service to assist clients with their daily banking needs. This role involves being the primary point of contact, taking the lead in answering questions, facilitating transactions, and proactively connecting clients with the appropriate team members to help them achieve their financial goals. You will be expected to work banking centre hours, which may include evenings and weekends, and be flexible to work at multiple banking centres within a reasonable travel distance. The position is full-time and on-site, designed to foster an environment where you can thrive.

Requirements

• Expertise in financial services products
• Expertise in customer service
• Flexibility to work banking centre hours which may include evenings and weekends
• Flexibility to work at multiple banking centres within a reasonable travel distance
• Legally eligible to work at the location(s) specified
• Possess a valid work or study permit where applicable
• Skills in Client Issue Resolution
• Skills in Client Service
• Skills in Customer Experience (CX)
• Skills in Digital Literacy
• Skills in Empathy
• Skills in Financial Products
• Skills in Interpersonal Communication
• Skills in Standards Compliance
• Skills in Transaction Services

Responsibilities

• Help clients manage their accounts and products
• Focus on the client experience and make interactions meaningful
• Connect clients to the right CIBC team members who can help them reach their goals
• Listen, ask questions, and put yourself in the client’s shoes
• Act like an owner by taking accountability for client issues
• Know when to lean on others to find better solutions
• Become a technology expert
• Share knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs
• Answer questions
• Assist with transactions
• Proactively connect clients with the right team members

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees