Sr. Client Reporting Manager

TurningPoint Healthcare•Lake Mary, FL

About The Position

The Client Reporting Manager is a strategic analytics leader responsible for owning the design, development, and delivery of high-impact reporting and data insights for external clients and internal stakeholders. This role serves as a primary analytical partner to Client Success/CIPD, Clinical Operations, and Finance — translating complex healthcare data into clear, actionable intelligence that demonstrates program value and drives informed decision-making. This individual brings strong organizational discipline and project management skills to a fast-paced, client-facing environment, managing competing priorities, reporting timelines, and cross-functional deliverables with precision. They build and maintain trusted relationships with clients and internal partners, communicating proactively and escalating issues appropriately to protect both data quality and client satisfaction. The role requires deep expertise in healthcare analytics, proficiency across modern data engineering tools including Databricks and SQL, and a commitment to continuous improvement of analytical infrastructure and governance.

Requirements

Bachelor’s Degree in Healthcare Analytics, Computer Science, Economics, Mathematics/Statistics, or a related field
Experience as a business or data analyst in a health insurance or healthcare-related environment
Strong organizational and project management skills with demonstrated ability to manage multiple priorities and deliver on time
Excellent analytical skills and commitment to data quality and customer service; ability to problem-solve independently and escalate appropriately
Strong presentation and written communication skills; comfortable presenting to all levels of the organization including executive leadership and external clients
Must be able to foster a positive, productive work environment with ability to lead, build teams, and motivate staff
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft PowerBI or similar dashboarding tools
Proficient in Databricks, Spark SQL, and modern cloud data platform concepts

Nice To Haves

Extensive knowledge of healthcare data including claims, medical coding, provider, and member eligibility data, with the ability to analyze program opportunities and resolve complex issues
Hands-on experience in SQL, Databricks, or equivalent cloud-based data platforms; comfort working with large-scale Delta Lake or similar environments
Proficiency in ETL concepts and data transformation, including sourcing transactional data from internal systems and external partners to produce analytical models and reporting
Strong client-facing communication skills, with ability to translate complex analytical findings into clear narratives for non-technical audiences
Demonstrated ability to understand and communicate complex healthcare financial, clinical, and operational issues
Proven ability to manage cross-functional projects, coordinate with multiple stakeholders, and drive deliverables to completion on schedule
Experience supporting or leading Joint Operating Committees (JOCs), client presentations, or executive-level reporting
Ability to think creatively and find solutions for clients’ data and reporting challenges
Precise attention to detail and a strong sense of ownership over data quality and analytical accuracy
Ability to forge effective business relationships across organizations, functional groups, and levels

Responsibilities

Define parameters for data queries and aggregation based on business and client requirements
Create queries across multiple data sources to aggregate datasets into single, usable analytical outputs
Define and document data preparation procedures and pipeline logic
Prepare data sources and datasets for access based on business need, ensuring appropriate governance and quality controls
Design, document, develop, and deploy data analyses using a variety of computing tools including Databricks, SQL, Power BI, Python, and Excel
Assess the credibility and usability of data prior to delivery of reporting results
Produce monthly and quarterly client reports highlighting program performance against client service level agreements (SLAs)
Maintain and update referential database tables related to client SLAs, historical cost inputs for savings calculations, and other client reporting components
Report and manage ROI and savings levels and methodologies for all applicable client programs; distribute monthly and quarterly reporting packages to internal and external stakeholders
Manage and submit ODAG and other required regulatory reporting in accordance with current layouts and protocols
Support internal and external audit reports related to NCQA, IRR, and other client audits
Collaborate with Clinical Operations, Data Engineering, and other departments to improve data infrastructure for reporting accuracy, data exceptions, and continuous improvement initiatives
Automate recurring client reporting workflows to improve timeliness, accuracy, and operational efficiency
Support Provider Relations and other internal leadership with provider-level reporting and analysis
Present program performance and reporting insights to clients and internal leadership in a clear, structured, and audience-appropriate manner
Perform ad hoc analyses varying in scope, duration, and complexity
Serve as a reliable point of contact for client reporting inquiries, managing expectations and communicating proactively on timelines, data issues, and deliverable status
Identify, triage, and escalate reporting discrepancies, data anomalies, or client concerns to appropriate internal owners in a timely manner
Maintain clear documentation of issue resolution workflows and communicate outcomes back to affected stakeholders
Partner with Client Success/CIPD to prepare and support client-facing presentations, Joint Operating Committees (JOCs), and performance summaries
Facilitate cross-functional alignment on reporting priorities, data definitions, and methodology changes, ensuring all parties are informed and operating from consistent data
Manage multiple concurrent reporting projects and analytical workstreams, balancing recurring deliverable schedules with ad hoc requests and strategic initiatives
Establish and maintain structured project tracking for reporting timelines, data refresh cycles, and deliverable ownership across the team
Proactively identify risks to reporting timelines or data quality and develop mitigation plans before issues impact client deliverables
Document workflows, methodologies, and data logic to ensure continuity, auditability, and knowledge transfer within the Analytics team
Drive continuous process improvement by identifying opportunities to standardize, automate, or streamline recurring reporting activities
Partner with business stakeholders and clients to gather requirements and define effective dashboard and reporting solutions
Create, design, and apply data visualization techniques to develop reporting solutions for complex business and client problems
Design engaging, user-friendly visualizations and reports tailored for both external clients and senior internal leadership
Conduct regular QA reviews of existing dashboards and reports to maintain performance and data quality standards
Support development and ongoing refinement of analytical tools and resources within the Databricks/Delta Lake environment
Conduct validation of data assets to ensure currency and quality; collaborate with team members to make updates and corrections as needed
Work with IT and Data Engineering teams to satisfy Client Analytics data infrastructure needs
Partner with business users to support inter-departmental analytics initiatives
Collaborate with Client Analytics leadership to develop and reinforce data governance processes and quality procedures
Lead hiring, development, and succession planning for direct reports; communicate goals, objectives, accountabilities, and priorities clearly
Build and sustain a high-performing team by inspiring, mentoring, and holding staff accountable to a culture of accuracy, ownership, and continuous improvement
Establish and maintain effective working relationships between the Analytics team and other department leaders, as well as external clients and partners