Sr. Client Portfolio Maintenance Manager
About The Position
The Sr. Client Portfolio Maintenance Manager leads maintenance operations across an assigned client portfolio, ensuring work meets Greystar standards and serving as Greystar’s maintenance point of contact for client communication. The role emphasizes accountability at the property level: helping properties establish required programs, coaching teams, reviewing critical maintenance components, and providing data and analysis to clients through monthly property reports. The manager works across client needs, regional maintenance expectations and compliance, and onsite execution. They monitor performance data, analyze results, mentor teams, and drive accountability. Site visits are based on business needs, such as declining ratings, repeated preventive-maintenance misses, open critical life-safety items, new Service Supervisors, large claims, capital or warranty verification, or client requests. The position requires extensive travel within a designated U.S. region. Work is otherwise performed in a desk-based office or remote environment, with site visits as needed.
Requirements
- High school diploma required.
- Five or more years of property management maintenance or related trade experience; multifamily experience preferred.
- Working knowledge of mechanical, electrical, plumbing, HVAC, and life-safety systems.
- Strong data, reporting, and presentation skills.
- Proven coaching skills and ability to hold teams accountable without direct line authority.
- Proficiency with a CMMS and inspection tools such as Yardi, HappyCo, Moat, or similar.
- Highly effective communication, presentation, and problem-solving skills, including the ability to translate maintenance data into clear client reporting.
- Valid driver’s license.
- Ability to access all areas of a property and travel as needed for site visits, client meetings, and training.
Nice To Haves
- College degree.
- Multifamily property maintenance experience.
- CAMT certification.
- EPA 608 certification.
- CPO certification.
Responsibilities
- Coordinate client needs, regional maintenance expectations and compliance, and onsite execution; build relationships with property, regional, and maintenance leaders and hold regular stakeholder meetings.
- Produce monthly reports for assigned properties and a portfolio roll-up, covering scorecards and changes, preventive maintenance, inspections and life safety, work orders, capital needs, vendors and warranties, claims and escalations, site visits, and priority action plans.
- Review critical maintenance components monthly with each Service Supervisor and quarterly with the Regional Maintenance Manager, or as needed based on severity, and establish action plans.
- Help properties establish required programs, including annual scheduled maintenance calendars, inspection protocols, and tracking tools; coach Service teams.
- Audit preventive-maintenance completion records against annual schedules and report planned and completed work and compliance.
- Maintain inspection calendars in HappyCo, follow up on overdue items, verify corrective actions, confirm emergency plans meet Greystar Safety Standards, report inspection compliance, and immediately flag critical items.
- Track capital needs with Service Supervisors and Regional Maintenance Managers; maintain a log of priorities, recommendations, and status, and route recommendations to Construction teams and the client.
- Set expectations and provide tools for warranty tracking; hold supervisors accountable for capturing warranty information, track expirations and claims filed and recovered, and identify documentation gaps.
- Inventory and track vendor agreements, review exceptions from bid audits, and escalate vendor performance issues.
- Serve as the escalation point above the Service Supervisor and the client’s single maintenance contact; coordinate with relevant Greystar teams, maintain an open-issues log, coordinate large claims with Greystar Risk, and close the loop with the client on decisions.
- Audit work-order data quality, including volume, completion time, aging, and repeat issues, and coach teams on CMMS standards.
- Communicate regularly with clients and convey their priorities to Greystar teams.
- Provide advisory feedback on acquisitions and support due diligence, PCAs, and underwriting while the PCA team leads.
- Travel for property site visits, meetings, inspections, and training.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; low or free basic employee medical costs for employee-only coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service and additional vacation accrued with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave.
- Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- May be eligible for a quarterly or annual bonus program based on individual and company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
