Client Portfolio Manager

Allied Universal•Irondale, AL

About The Position

Allied Universal is hiring a Client Portfolio Manager to collaborate with the Branch/General Manager in overseeing employees and operational activities at all locations within an assigned client portfolio. The role focuses on delivering world-class client service, driving profitable business growth, and fostering an exceptional employee experience in line with Allied Universal’s iCARE Leadership approach. The Client Portfolio Manager leads and develops Account Managers, builds strong client relationships, oversees service quality and safety, tracks operational performance, and supports financial results and growth. The position also involves collaboration with branch leadership and sales to improve the performance and growth of client operations.

Requirements

Meet at least one of the following education and experience combinations: a bachelor’s degree in criminal justice, business, or a related field; an associate’s degree in one of these fields and three years of management experience in a high-volume workforce environment or service industry; or a high school diploma and five years of such management experience.
Current driver’s license if driving a company vehicle or personal vehicle to conduct business, such as client visits or networking events.
At least one year of experience driving operational and/or financial metrics while demonstrating strong financial acumen.
At least two years of experience successfully building and developing teams.
Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
Ability to collaborate across multiple business units and regions to support client growth and satisfaction.
Results-oriented problem-solving skills that meet client and employee needs while running a profitable business.
Proficiency in web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
Networking skills and a commitment to safety and trust, including participation in local community, client, and industry events.

Nice To Haves

Law enforcement, military, or contract or proprietary security services experience.
Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

Lead and mentor Account Managers through coaching, support, and recognition while fostering accountability.
Encourage a collaborative and inclusive work environment that promotes teamwork, open communication, and professional development.
Build, maintain, and grow client relationships by understanding security needs and ensuring satisfaction.
Oversee Account Managers to deliver high-quality client service while maintaining industry standards, company policies, and regulatory requirements.
Analyze, report, and drive operational metrics and KPIs using Allied Universal’s Business Intelligence Platform to maximize efficiency and productivity.
Identify and mitigate security risks, and develop and implement security protocols, training, and response plans.
Work with branch leadership to strengthen portfolio financial performance by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses.
Collaborate with sales to drive organic business growth within existing client operations.

Benefits

Medical, dental, and vision coverage.
Free employee life insurance; benefits information also lists basic life and AD&D insurance.
Paid employee training and development.
401(k) and retirement plan.
Employee assistance programs.
Paid holidays: eight annually.
Five sick days and four personal days.
Flexible paid time off and vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
Disability insurance.
The posting also describes a great company culture and work/life balance.