Client Portfolio Manager Security

Allied Universal • Dallas, TX

7d

About The Position

Allied Universal is hiring a Client Portfolio Manager to collaborate with the Branch/General Manager in overseeing employees and operational activities at all locations associated with an assigned client portfolio. The role focuses on leading Account Managers, delivering high-quality client service, fostering an exceptional employee experience, and driving profitable business growth. The position applies Allied Universal’s iCARE Leadership approach and core values of agility, reliability, caring, teamwork, integrity, safety, and innovation.

Requirements

• Bachelor’s degree in criminal justice, business, or a related field; or an associate’s degree in one of these fields plus three years of management experience in a high-volume workforce environment or service industry; or a high school diploma plus five years of such management experience.
• Current driver’s license if driving a company vehicle or personal vehicle for business activities such as client visits or networking events.
• At least one year of experience driving operational and/or financial metrics while demonstrating strong financial acumen.
• At least two years of experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to collaborate across multiple business units and regions to support client growth and satisfaction.
• Results-oriented problem-solving skills that address client and employee needs while running a profitable business.
• Proficiency in web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust through participation in local community, client, and industry events.

Nice To Haves

• Law enforcement, military, contract security, or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

• Lead and mentor Account Managers through coaching, support, recognition, and accountability; foster an inclusive environment that encourages teamwork, communication, and professional development.
• Build, maintain, and grow client relationships by understanding security needs and ensuring satisfaction.
• Oversee Account Managers to deliver high-quality service while maintaining industry standards, company policies, and regulatory requirements.
• Analyze, report, and improve operational metrics and KPIs using Allied Universal’s Business Intelligence Platform to maximize efficiency and productivity.
• Identify and mitigate security risks, and develop and implement security protocols, training, and response plans.
• Work with branch leadership to improve portfolio financial performance through budget allocation, revenue growth, reduced non-billable overtime, improved cash collections, and expense control.
• Collaborate with sales to drive organic business growth within existing client operations.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED