Client Portfolio Manager

Allied Universal•Birmingham, AL

About The Position

Allied Universal is hiring a Client Portfolio Manager to collaborate with the Branch/General Manager in overseeing employees and operational activities across locations associated with an assigned client portfolio. The role drives profitable business growth by delivering high-quality service and fostering an exceptional employee experience, in alignment with the company’s iCARE Leadership approach. The position emphasizes client relationships, team leadership, operational oversight, safety, and financial performance.

Requirements

One of the following education and experience combinations: a bachelor’s degree in criminal justice, business, or a related field; an associate degree in criminal justice, business, or a related field plus three years of management experience in a high-volume workforce environment or service industry; or a high school diploma plus five years of such management experience.
Current driver’s license if driving a company or personal vehicle for business purposes.
At least one year of experience driving operational and/or financial metrics and demonstrating strong financial acumen.
At least two years of experience successfully building and developing teams.
Leadership skills that foster teamwork, innovation, agility, client relations, and desired results.
Ability to collaborate across business units and regions to support client growth and satisfaction.
Results-oriented problem-solving skills to meet client and employee needs while running a profitable business.
Proficiency in web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.

Nice To Haves

Law enforcement, military, and/or contract or proprietary security services experience.
Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

Lead and mentor Account Managers through coaching, support, and recognition while fostering accountability.
Promote a collaborative and inclusive work environment, teamwork, open communication, and professional development.
Build, maintain, and grow client relationships by understanding security needs and ensuring satisfaction.
Oversee Account Managers and service delivery while maintaining industry standards, company policies, and regulatory requirements.
Analyze, report, and improve operational metrics and KPIs using Allied Universal’s Business Intelligence Platform.
Identify and mitigate security risks; develop and implement security protocols, training, and response plans.
Work with branch leadership to strengthen portfolio financial performance through budget management, revenue growth, reduced non-billable overtime, improved cash collections, and expense control.
Collaborate with sales to grow business organically within existing client operations.

Benefits

Medical, dental, and vision coverage.
Basic life and AD&D insurance; free employee life insurance is also mentioned.
Retirement plan and 401(k).
Disability insurance.
Employee assistance programs.
Paid employee training and development.
Eight paid holidays annually.
Five sick days and four personal days.
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
Flexible PTO is mentioned.
Company culture and work/life balance.