Sr Client Manager: Hospital/Health Systems (West Coast)-LHB
About The Position
Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence. Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success. Understanding of the self-insured TPA environment is beneficial. We believe keeping up to date on market trends will enable you to position Luminare Health programs and solutions efficiently to client decision makers. The Senior Client Manager is responsible for providing high-level consultative and strategic oversight for new or existing complex accounts to meet retention, service, and revenue targets. Cultivates relationships with clients and brokers, identifies sales opportunities, and services accounts to expand the business and meet corporate and divisional sales/renewal objectives. The Senior Client Manager and their client coordinators will be expected to support and service between 5 – 7 complex groups of clients. The Senior Client Manager will maintain senior management-level contact with key client stakeholders and brokers. Senior Client Managers may be designated as Coach/Mentors. Senior Client Managers with Coach/Mentor designations will have fewer clients assigned to them to allow for Coach/Mentor responsibilities as outlined below.
Requirements
- Bachelor’s Degree and 7 years previous experience within Client Management and/or experience in a similar TPA or health insurance environment with client facing/client support responsibilities OR High School diploma and 11 years of TPA health insurance industry experience
- Understanding of self-funding and employee benefit plans
- Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
- Ability to travel is required (up to 25%)
- Results oriented and self-motivated
- Excellent written and verbal communication skills
- Exceptional organizational skills
- Ability to interact with senior level executives
- Excellent presentation skills
- Analytical skills
- Problem solving skills
- Reading ability
- Creative decision-making skills
- Ability to comprehend and follow instructions
- Mathematical ability
- Time management skills
Nice To Haves
- Understanding of the self-insured TPA environment is beneficial.
- Stop loss understanding a plus.
- State insurance license required or obtained within 90 days from date of hire.
Responsibilities
- Provide high-level consultative and strategic oversight for new or existing complex accounts to meet retention, service, and revenue targets.
- Cultivate relationships with clients and brokers, identify sales opportunities, and service accounts to expand the business and meet corporate and divisional sales/renewal objectives.
- Support and service between 5 – 7 complex groups of clients with client coordinators.
- Maintain senior management-level contact with key client stakeholders and brokers.
- May be designated as Coach/Mentor, with fewer clients assigned to allow for these responsibilities.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
