Sr. Claims Specialist, Property Casualty

Holmes Murphy Insurance • Waukee, IA

4d • Onsite

About The Position

We are looking to add a Sr. Claims Specialist to join our Property Casualty team in Waukee, Iowa. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!
Essential Responsibilities:
Independently perform the daily tasks required to efficiently manage daily claims needs which may include but are not limited to:
Demonstrate exceptional customer service and operate as an effective partner with clients.
Consult, educate and assist clients with claims related functions and services including:
Assist clients in reporting claims.
Assist the client in properly understanding coverage.
Educate the client of the claim process for various losses.
Serve as a good faith client advocate for the client’s insurance interests.
Review open losses to ensure proper handling and reserving.
Provide and/or oversee accurate and timely loss information for internal and external clients’ use.
Immediately notify all parties in litigated matters and ensure timely notice of new lawsuits.
Perform research and follow-up for clients on claims management issues and questions.
Perform customer service functions on a day-to-day basis such as answering client questions and handling concerns.

Requirements

• College degree or property casualty claims and insurance experience preferred
• 1-3 years career experience
• Property and casualty claims, agency and/or insurance experience a plus
• State-specific state commercial & personal property-casualty license required or ability to obtain within three months of hire
• Invests in understanding and applying insurance principles to consult with clients and meet their strategic needs
• Actively contributes to workflows, processes, and deliverables, using agency systems to provide a world-class client experience and ensure compliance
• Able to understand clients, prioritize tasks, manage status, and deliver impactful solutions proactively

Responsibilities

• Independently perform the daily tasks required to efficiently manage daily claims needs
• Demonstrate exceptional customer service and operate as an effective partner with clients
• Consult, educate and assist clients with claims related functions and services
• Assist clients in reporting claims
• Assist the client in properly understanding coverage
• Educate the client of the claim process for various losses
• Serve as a good faith client advocate for the client’s insurance interests
• Review open losses to ensure proper handling and reserving
• Provide and/or oversee accurate and timely loss information for internal and external clients’ use
• Immediately notify all parties in litigated matters and ensure timely notice of new lawsuits
• Perform research and follow-up for clients on claims management issues and questions
• Perform customer service functions on a day-to-day basis such as answering client questions and handling concerns

Benefits

• health, dental and vision
• Paid Parental Leave and supportive New Parent Benefits
• Company paid continuing Education & Tuition Reimbursement
• 401k Profit Sharing
• Generous time off practices in addition to paid holidays
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities
• DE&I programs
• Consistent merit increase and promotion opportunities
• Discretionary bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree