Claims Director, Property & Casualty

Hiscox•Boston, MA

1d•$185,000 - $225,000•Hybrid

About The Position

The Claims Director, Property & Casualty is a senior level leader responsible for the execution and delivery of the US Claims strategy by developing, managing, and motivating engaged AVPs/Team Mangers. This person combines excellent technical claims handling, people management, and leadership skills. Claims Directors are managers of managers who provide overall leadership across our general liability teams.

Requirements

10+ years of claims management experience or equivalent, including significant people management and leadership experience
7+ years insurance carrier claims handling experience, preferably with commercial general liability lines
The ability to translate strategic thinking into tangible plans and delivery to effectively meet business objectives
Strong operational skills, including both business process and systems, combined with a visible passion for the customer
A strong track record of leveraging technology to innovate and improve business performance and efficiency
Industry acumen and proven strong judgement to make sound claims and broader business decisions
High learning agility and intellectual curiosity combined with the entrepreneurial spirit to work in a complex and global environment
A proven track record of collaborating and managing stakeholders across all levels, including senior management

Responsibilities

Leads, motivates and develops Team AVPs overseeing and delivering on customer service and results
Responsible for delivery of Key Performance Indicators and adherence to Hiscox USA Best Practices
Leads and executes on identified strategic business initiatives to deliver cost effective and innovative claims results, claims litigation strategy and a consistent, high value customer experience
Supports claim employee engagement goals, team performance and development
Drives litigation management behaviors and identifies trends and training opportunities to address same
Oversees and drives Best Practice compliance with the reserving process for the CGL LOB, including overseeing exposure, and ensuring timeliness and adequacy of incurred reserves
Tracks claims trends and reserving, with respect to timeliness and sufficiency
Effectively manages performance of AVPs
Plays an active role in recruitment and onboarding
Leads and/or participates in Claims Projects as needed
Works directly with key stakeholders, such as UW and Claim Operations, to deliver on business needs, goals and important operational objectives

Benefits

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short-term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks