Claims Consultant – Property & Casualty

Marsh McLennan•Alpharetta, GA

2d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Claims Consultant – Property & Casualty to join their team. MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions. This role requires the individual to be within driving distance of an MMA Southeast office and commute to the office a minimum of three days per week. The Claims Consultant will manage and handle complex claims, monitor client accounts, negotiate with adjusters, and provide claims expertise and analysis. They will also build carrier relationships and educate clients and internal teams on claims-related matters. The company emphasizes a strong culture, professional development, and colleague well-being.

Requirements

Multi-line carrier or brokerage claims experience required.
Excellent written, oral and interpersonal communication skills.
Excellent analytical, project management and problem-solving skills.
An ability to influence and negotiate with all stakeholders to achieve desired outcomes.
Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, colleagues and management.
Well organized, self-motivated, willingness to learn, attention to detail.
Computer proficiency with system of records, web-based tools, and Microsoft Office Suite.
Established priorities and organizes time efficiently to ensure meeting or exceeding deadlines.
A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability.
Property and Casualty Adjuster License or willingness to obtain within 90 days required.

Nice To Haves

Minimum 7+ year’s previous Property & Casualty claims experience preferred.
Bachelor’s degree or equivalent work experience in related field preferred.
Professional designations a plus.

Responsibilities

Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
Manage and handle claims of high complexity from intake through resolution.
Actively monitor and manage a minimum of 25 client accounts.
Proactively follow up on open P&C claims across property, general liability, and auto lines to ensure timely progression toward resolution.
Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
Adopt a forward-looking coverage approach for assigned casualty claims by proactively identifying potential challenges and leveraging opportunities to enhance client results.
Prepare, organize and present materials for claim review meetings and stewardship meetings for assigned accounts.
Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
Travel to client locations to conduct claims review meetings.
Travel within the region to engage and build relationships with producers, supporting business development and claims advocacy efforts.
Execute all other claims-related duties as assigned.
Be a trusted claims specialist in the marketplace; actively be present in the agency and the community with a focus on sharing claims knowledge and the impact of claims to a risk management program.
Continue to drive for further education and knowledge; stay ahead of trends within coverage issues and claims technical skills.
Provide coverage and claims strategy advice to clients and internal team members.
Educate team members and clients through intentional training and education platforms on claims, handling of claims and claims case studies.
Monitor trending within claims activity via Claims Insights.
Remit claims related data such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk.
Provide recommendations to the internal marketing, sales and service teams regarding trending coverage issues in a way to mitigate and further engage our clients in understanding the coverage available to enhance their risk management portfolio.
Build strong carrier relationships with adjusters and other claims team members in an effort to form a partnership that supports both client needs and carrier objectives.
Communicate effectively with carriers as issues arise and work toward resolving issues efficiently.