Sr. Claims Consultant-Reporting Leave & Disability

Voya Financial • Minneapolis, MN

10d • $78,990 - $98,740

About The Position

The Sr. Claims Consultant Reporting- Leave & Disability delivers operational insights to drive performance, quality, and service excellence across the Leave & Disability organization. The role creates new and ad hoc reporting, reviews existing reporting for accuracy, identifies trends, evaluates operational effectiveness, and recommends data-driven solutions to improve claim effectiveness and customer experience. It works closely with Reporting, Operations Leadership, Quality, and Workforce Management to influence change and drive operational improvement.

The position develops recurring operational reports and executive-ready dashboards, scorecards, and presentations; analyzes performance, quality, staffing, capacity, productivity, workload, and timing-study data; and presents findings and recommendations to leaders. It also supports continuous improvement through root cause analysis, recommendations for corrective actions and process changes, measurement of action-plan effectiveness, and follow-up on implementation. The role collaborates across Operations, Training, Quality, Workforce Management, and Leadership on strategic initiatives and other assigned duties.

Requirements

• High school diploma or GED.
• At least 3 years of experience in business analytics, workforce planning, operational reporting, quality analysis, or claims operations.
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data modeling, and reporting automation.
• Experience analyzing large data sets and translating findings into actionable business recommendations.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.

Nice To Haves

• Bachelor’s degree.
• Experience within Leave & Disability, Insurance, Claims Operations, or Workforce Management environments.
• FINEOS experience.
• Experience with Power BI, Tableau, SQL, Alteryx, or similar reporting and analytics tools.
• Knowledge of quality management practices, root cause analysis, and continuous improvement methodologies.
• Experience conducting operational timing studies or workload assessments.
• Project management or process improvement experience.

Responsibilities

• Develop and maintain daily, weekly, monthly, and quarterly operational reporting packages.
• Analyze performance metrics to identify emerging trends, risks, opportunities, and operational gaps.
• Create executive-ready dashboards, scorecards, and presentations communicating business performance and recommended actions.
• Produce recurring and ad hoc analyses to support leadership decision-making.
• Partner with the Quality team to review audit findings, quality trends, and root cause analyses.
• Identify recurring quality defects and operational opportunities through data evaluation.
• Recommend corrective actions, training opportunities, process improvements, and monitoring strategies to improve performance.
• Measure action-plan effectiveness and report on improvement outcomes.
• Partner with Workforce Management to analyze staffing, capacity, productivity, and workload trends.
• Review workforce performance metrics and identify operational impacts.
• Recommend workload balancing, capacity planning, and operational readiness activities.
• Support forecasting and performance planning through analytical modeling and trend analysis.
• Lead quarterly timing and work measurement studies to evaluate operational processes and service delivery models.
• Analyze timing-study findings to determine process efficiencies, workload impacts, and resource requirements.
• Establish and track communication plans, implementation schedules, and leadership expectations.
• Follow up with operational leaders on completion of required activities and implementation of agreed-upon actions.
• Recommend updates to staffing models, operational processes, workflows, and service standards based on study results.
• Collaborate with Operations, Training, Quality, Workforce Management, and Leadership teams to support strategic initiatives.
• Facilitate discussions about performance trends and operational opportunities.
• Present findings and recommendations to leaders at various organizational levels.
• Support business cases, process improvements, and organizational change initiatives through data analysis and reporting.
• Perform other duties as assigned.

Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) Savings plan with company matching contributions up to 6%.
• Employer-paid Voya Retirement Plan cash balance benefit of 4%.
• Tuition reimbursement up to $5,250 per year.
• 20 days of paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
• 40 hours of paid volunteer time per calendar year.
• Incentive opportunities based on the role, which may include annual cash incentives, sales incentives, and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED