Sr. Claims Consultant-Reporting Leave & Disability

Voya Financial • Minneapolis, MN

9d

About The Position

The Sr. Claims Consultant Reporting-Leave & Disability delivers operational insights that support performance, quality, and service excellence across the Leave & Disability organization. The role develops new and ad hoc reporting, reviews reporting for accuracy, identifies trends, evaluates operational effectiveness, and recommends data-driven solutions to improve claim effectiveness and customer experience. It partners with Reporting, Operations Leadership, Quality, and Workforce Management to influence change and operational improvement.

The position develops recurring reporting and executive-ready dashboards, analyzes performance and workforce metrics, partners with Quality on audit findings and root cause analysis, and supports corrective actions and continuous improvement. It also leads quarterly timing and work measurement studies, assesses process efficiency and resource needs, tracks implementation activities, and presents findings and recommendations to leaders. The role supports strategic initiatives, business cases, process improvements, and organizational change through analysis and reporting.

Requirements

• High school diploma or GED.
• At least 3 years of experience in business analytics, workforce planning, operational reporting, quality analysis, or claims operations.
• Advanced Microsoft Excel proficiency, including pivot tables, formulas, data modeling, and reporting automation.
• Experience analyzing large data sets and translating findings into actionable business recommendations.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.

Nice To Haves

• Bachelor’s degree.
• Experience in Leave & Disability, insurance, claims operations, or workforce management environments.
• FINEOS experience.
• Experience with Power BI, Tableau, SQL, Alteryx, or similar reporting and analytics tools.
• Knowledge of quality management practices, root cause analysis, and continuous improvement methodologies.
• Experience conducting operational timing studies or workload assessments.
• Project management or process improvement experience.

Responsibilities

• Develop and maintain daily, weekly, monthly, and quarterly operational reporting packages.
• Analyze performance metrics to identify trends, risks, opportunities, and operational gaps.
• Create dashboards, scorecards, and presentations that communicate business performance and recommended actions.
• Produce recurring and ad hoc analyses to support leadership decisions.
• Partner with Quality to review audit findings, quality trends, and root cause analyses.
• Identify recurring quality defects and operational opportunities through data evaluation.
• Recommend corrective actions, training, process improvements, and monitoring strategies.
• Measure action-plan effectiveness and report improvement outcomes.
• Analyze staffing, capacity, productivity, workload, and workforce performance trends with Workforce Management.
• Recommend workload balancing, capacity planning, and operational readiness activities.
• Support forecasting and performance planning through analytical modeling and trend analysis.
• Lead quarterly timing and work measurement studies of operational processes and service delivery models.
• Analyze study findings to determine process efficiencies, workload impacts, and resource requirements.
• Establish and track communication plans, implementation schedules, and leadership expectations.
• Follow up with operational leaders on required activities and agreed-upon actions.
• Recommend updates to staffing models, operational processes, workflows, and service standards based on study results.
• Collaborate with Operations, Training, Quality, Workforce Management, and Leadership on strategic initiatives.
• Facilitate discussions about performance trends and operational opportunities.
• Present findings and recommendations to leaders at various organizational levels.
• Support business cases, process improvements, and organizational change initiatives through data analysis and reporting.
• Perform other duties as assigned.

Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) savings plan with company matching contributions up to 6%.
• Employer-paid Voya Retirement Plan cash balance plan (4%).
• Tuition reimbursement up to $5,250 per year.
• Paid time off, including 20 days of PTO, nine paid company holidays, and a flexible Diversity Celebration Day.
• 40 hours of paid volunteer time per calendar year.
• Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED