Sr. Case Manager - Full time; 4406-204-N

Catholic Charities Brooklyn and Queens • Queens, NY

4d • Onsite

About The Position

Catholic Charities Brooklyn and Queens is hiring a Sr. Case Manager for its community-based Pathway Home transition team in Queens. The position provides direct care to individuals transitioning to the community from a higher level of care, including people with severe and persistent mental illness and a history of recent psychiatric hospitalization. The team uses the Pathway Home model to help participants transition between levels of care, prepare for discharge, develop daily living skills and coping mechanisms, and connect with community providers and support networks. Services are provided through individual and group work in the community. The position works under the supervision of the Team Leader, requires on-call coverage, and calls for flexible hours in response to client needs.

The role includes coordinating discharge and transition planning, providing emotional and practical support, assessing participants’ needs, developing and updating person-centered care plans, supporting community living and housing readiness, and linking participants to behavioral health, medical, housing, and other community services. The Sr. Case Manager also provides crisis intervention, documents services and outcomes, meets service and billing requirements for HH+ clients, and participates in team meetings, supervision, and required training.

A bachelor’s degree, preferably in psychology, social work, or sociology, is required; a New York State Licensed Practical Nurse (LPN) may be substituted. Case management experience in a social service agency, preferably serving a mental health population, is specified. The role requires travel to multiple locations and includes home visits, emergency on-call and office coverage rotations, and physical tasks such as walking, standing, sitting, climbing stairs, and lifting up to 10 pounds.

Requirements

• Bachelor’s degree, preferably in psychology, social work, or sociology; a New York State Licensed Practical Nurse (LPN) may be substituted.
• Case management work experience in a social service agency; experience serving a mental health population is preferred.
• Knowledge of mental illness and the needs of individuals living with severe and persistent mental illness.
• Knowledge of substance abuse disorders, physical health conditions, and behavioral health legislation and regulations.
• Knowledge of treatment, rehabilitation, and community support programs relevant to consumers, residents, families, and staff.
• Knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques.
• Ability to develop, evaluate, implement, and modify clinical treatment interventions to meet individual client needs.
• Ability to manage multiple projects, seek help when needed, and demonstrate strong organizational and time-management skills.
• Ability to participate on a team to accomplish tasks.
• Ability to work with members, networks, families, and government staff in a caring and respectful manner, with understanding and consideration of cultural differences.
• Ability to serve as a role model to staff and stakeholders.
• Availability to work a flexible schedule in response to client needs and share emergency on-call and office coverage.
• Ability to prepare accurate and timely reports.
• Strong oral and written communication abilities.
• Computer proficiency with Microsoft applications, including Word, Excel, and PowerPoint.
• Ability to talk, hear, walk, stand, and sit; lift up to 10 pounds; climb stairs; make home visits; stretch and bend to retrieve files; operate a computer keyboard, mouse, and office equipment; read printed materials and computer screens; write; and sit and work at a computer for long periods.
• Ability to travel to multiple locations as needed.

Nice To Haves

• Bachelor’s degree preferably in psychology, social work, or sociology.
• Case management experience serving a mental health population.

Responsibilities

• Engage in-patient clients at acute care hospitals, state psychiatric centers, or state-operated residences and participate in discharge coordination and transition planning.
• Assess clients’ needs for community transition supports to help stabilize them.
• Provide intensive emotional and practical support as clients return to their communities.
• Conduct assigned home visits and accompany clients to appointments with community-based treatment providers and other services.
• Conduct individual sessions focused on prevention, independent community living, and mental and emotional health.
• Help clients address issues such as family and social relationships, stress and symptom management, activities of daily living, medication management, and housing readiness.
• Work with clients and housing providers to resolve clinical issues affecting participants’ ability to obtain, manage, and retain supportive housing.
• Connect clients with community organizations that support purpose, physical wellness, education, employment, socialization, and community involvement.
• Provide community navigation, including accompanying clients to initial behavioral health and medical appointments, travel training, reengagement in community care, and referrals to services; identify and address barriers to accessing and maintaining services.
• Establish collaborative relationships with referring treatment teams and other partners and plan appropriate client discharges with them.
• Review documentation and conduct comprehensive psychosocial assessments of medical, psychiatric, housing, and other social needs.
• Develop short-term, person-centered care plans and monitor clients’ progress, modifying plans according to needs and preferences.
• Assist and instruct clients in daily living skills, including hygiene, grooming, laundry, nutrition and meal preparation, budgeting, socialization, and maintaining a safe living environment.
• Support clients’ continued community tenure through strong linkage to community-based treatment programs and resources.
• Provide after-hours on-call crisis intervention when needed, including respite referrals and other diversion and stabilization services.
• Maintain timely and accurate client documentation in Health Information Technology platforms.
• Meet monthly service delivery metrics, health outcomes metrics, and billing requirements for HH+ clients.
• Attend and participate in team meetings and supervisory sessions.
• Complete required in-service training and staff development.
• Share staff rotation for emergency on-call and office coverage.
• Travel to multiple locations as needed.

Benefits

• Competitive salary
• Generous time off, including vacation, personal days, sick days, and paid holidays annually
• Medical insurance
• Dental insurance
• Vision insurance
• Retirement savings with agency match
• Transit Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level