Case Manager I - Full-Time; 2309-204-N

Catholic Charities Brooklyn and Queens•New York, NY

4d•$28 - $31•Onsite

About The Position

Under the direction of the Program Manager, the CRED Case Manager I provides professional intervention to clients needing assistance through comprehensive support services, including engagement, assessment, intake, application assistance, connections to services and resources, retention, and follow-up. The role assesses participants for service eligibility, develops individualized case plans, provides ongoing guidance and coaching, connects participants with community resources, and monitors their progress. The position is in person five days per week and may require flexible hours, including evenings and weekends, as well as travel for home and field visits throughout the five boroughs.

Requirements

Bachelor’s degree in social work, human services, counseling, or a related field; or an associate degree in one of these fields and two years of related field experience in city systems such as justice, public assistance, child welfare, housing, or another relevant social service setting providing direct services.
Proven experience in case management, counseling, or a related field, working with the target population or vulnerable populations.
Available to work in person five days per week.
Able to work flexible hours, including weekends and evenings, according to program needs.
Able to conduct home and field visits and travel throughout the five boroughs as needed.
Able to use public transportation, climb stairs, and walk.

Responsibilities

Provide case management services and assess and intake participants to determine eligibility for services.
Respond to telephone and walk-in inquiries, conduct pre-screenings, and refer people who are not eligible.
Conduct initial assessments of participants’ strengths, needs, and goals in collaboration with the mental health counselor, job developer, and outreach/retention specialist.
Develop individualized case plans with participants, outlining goals, objectives, and strategies for success.
Provide ongoing support and guidance to participants, addressing barriers and challenges.
Connect participants with community resources, services, support networks, and relevant opportunities.
Monitor participant progress and adjust case plans as needed.
Conduct field visits to training sites, participant internships, and/or employment.
Offer weekly one-on-one coaching and counseling in the field and office, focusing on goal setting, problem-solving, and decision-making skills.